Director of Customer Success Management

il y a 28 jours

🏄 California – Remote

Bien que cet emploi soit listé dans California, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

⛰️ Colorado – Remote

Bien que cet emploi soit listé dans Colorado, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

+3 plus d'états

🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $125 000 / an

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

🦅 Parrain de Visa H1B

Postuler

Recevoir des Emails avec des Emplois Similaires

Grace Hill

Site WebLinkedInTous les Emplois

Real Estate • Education • Enterprise

Grace Hill est une entreprise spécialisée dans la fourniture de solutions de politique, de formation et d'évaluation spécifiques aux secteurs, conçues pour améliorer la performance dans les secteurs de l'immobilier résidentiel multifamilial et commercial. Leurs offres incluent du contenu de formation complet, des services de visites mystères, des outils d'enquête et des solutions de gestion de la réputation. Grace Hill s'engage à aider les entreprises de gestion de propriétés multifamiliales et les organisations immobilières commerciales à optimiser leur performance grâce à des solutions innovantes et une expertise en technologie immobilière.

51 - 200 employés

🏠 Immobilier

📚 Éducation

🏢 Entreprise

💰 Private Equity Round en 2014-08

Description

• Lead and manage the Customer Success Team, providing guidance, mentorship, and support to ensure team members excel in their roles. • Develop and implement strategies to drive customer engagement, satisfaction, retention, and loyalty, aligning with the company's overall objectives and priorities. • Collaborate closely with sales, product & content, marketing, and finance teams to ensure a seamless customer experience throughout the customer lifecycle. • Establish and maintain strong relationships with key stakeholders with Grace Hill clients. • Drive the development and execution of customer success initiatives, including onboarding, enablement, and ongoing support programs. • Analyze customer feedback and usage data to identify trends, opportunities, and potential areas for improvement. • Proactively identify and address issues or challenges that may impact customer satisfaction or retention. • Develop and implement account expansion strategies to drive revenue growth within existing client accounts. • Stay informed about industry trends, best practices, and emerging technologies to continually enhance the customer success function. • Prepare regular reports and updates for senior management on key customer success metrics, initiatives, and outcomes.

🎯 Exigences

• Bachelor's degree in business, marketing, or a related field preferred. • Multifamily industry tech/SaaS preferred • Minimum of 5 years of experience in customer success, account management, or related roles within the technology services industry preferred • Proven leadership and management skills, with experience leading and developing high-performing teams. • Strong understanding of customer success principles, methodologies, and best practices. • Excellent communication, interpersonal, and relationship-building skills. • Analytical mindset with the ability to leverage data and insights to drive decision-making and strategy. • Experience working with CRM platforms (e.g., Salesforce, Gong) and other customer success tools. • Results-oriented with a track record of achieving and exceeding customer success and revenue targets. • Candidate MUST be based in CST, MST or PST, we cannot consider candidates based in EST • Travel requirements up to 50%