International Inside Sales Representative – Gypsum

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Guardian Industries - DeWitt

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- employés

🏭 Fabrication

🏗️ Construction

Manufacturing • Construction

Guardian Industries - DeWitt est une installation ou unité opérationnelle de Guardian Industries répertoriée parmi les entreprises Koch. Guardian Industries est un fabricant mondialement reconnu pour la production de verre et de produits liés à la construction, opérant plusieurs sites de fabrication. Situé à DeWitt et présenté dans les listes de carrières/entreprises de Koch comme l'un des sites de Guardian Industries, il offre des postes dans les domaines de la fabrication, de l'ingénierie, des opérations et des fonctions connexes. En tant que partie du portefeuille de Koch, ce site est positionné au sein d'un vaste réseau industriel/de fabrication, et soutient la production, les opérations ainsi que les opportunités de carrière liées aux activités de verre et de produits de construction de Guardian.

Description

• Provide an exceptional customer experience while supporting Team and GP objectives; act as a trusted single point of contact for international customers. • Process customer orders into the sales/ERP system in a timely and accurate manner; validate pricing, lead times, incoterms, and any special terms. • Respond to customer inquiries for product information, availability, order status, pricing, and invoice reconciliation across global time zones. • Track inventory levels at your assigned facilities and coordinate inventory allocation to ensure stock availability meets international demand. • Manage customer order files and delivery plans accounting for manufacturing volatility, lead-time changes, and reroutes. • Coordinate multi-modal transportation (ocean, air, rail, truck/intermodal) and engage carriers, freight forwarders, or brokers to meet customer delivery requirements. • Prepare, review, and transmit required international shipping documentation (commercial invoices, packing lists, bills of lading, certificates of origin, MSDS, letters of credit, customs forms); escalate compliance questions to Export/Import teams. • Proactively track shipments and manage delivery exceptions: investigate missed deliveries, arrange re-delivery or split shipments, coordinate claims documentation, and communicate remedies to customers. • Plan and coordinate jobsite deliveries that require multiple loads: sequence loads, confirm site access/permits, coordinate staging and on-site contacts, and minimize disruptions. • Manage relationships with customer decision-makers across a defined sales territory; collaborate with field sales to set territory goals and meet objectives. • Proactively identify opportunities and offer value-based alternatives (routing, packaging, consolidated shipments) to lower delivered cost or improve lead time. • Respectfully challenge processes and propose innovative improvements; lead or participate in continuous improvement initiatives. • Understand market drivers, freight trends, and competitors to articulate position and act with a business-owner mentality. • Communicate clear, timely status updates and escalation plans to internal stakeholders (Sales, Operations, Trade Compliance, Finance). • Be committed to continuous improvement and maintain a positive, collaborative attitude toward team ideas and feedback.

🎯 Exigences

• Bilingual English/Spanish • 2 or more years in customer service, supply chain, account management, or inside sales • Experience, especially order entry, in SAP S/4HANA • Flexibility to travel up to 10% based on the needs of the business

🏖️ Avantages

• medical • dental • vision • flexible spending and health savings accounts • life insurance • ADD • disability • retirement • paid vacation/time off • educational assistance • infertility assistance • paid parental leave • adoption assistance