Guidance Consultant

🕒 il y a 20 jours

🇺🇸 États-Unis – Télétravail

💵 R250 000 - R320 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

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ComPsych

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1984

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

ComPsych est un leader des programmes d'assistance aux employés (EAP), offrant des services de santé mentale et de bien-être aux employés et à leurs familles. L'entreprise se concentre sur l'amélioration de la productivité au travail en fournissant des services de soutien qui aident les employés à gérer les défis personnels et professionnels. Les solutions de ComPsych comprennent le conseil, l'intervention en cas de crise et divers programmes de bien-être conçus pour améliorer la satisfaction générale et la performance des employés.

Description

• Provide telephone and chat-based support by conducting in-depth clinical assessments and referring clients to appropriate resources, including therapists, counselors, and relevant wellness resources. • Conduct client assessments and apply coaching methodologies to develop personalized health and wellness strategies that foster positive behavioral change. • Ensure adherence to departmental protocols, industry best practices, and specific client requirements to guarantee compliance and the delivery of high-quality service. • Provide services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varied needs. • Exercise sound judgment, critical thinking, and problem-solving skills to assess situations, promptly resolve concerns, and facilitate the provision of appropriate support, with the aim of enhancing the overall client experience. • Inform clients—in a professional and empathetic manner—about available resources, eligibility criteria, and the services offered by the program. • Maintain accurate, comprehensive, and up-to-date documentation of all client interactions within the organization's internal database system. • Stay informed about emerging trends, resources, and best practices in the field of behavioral health to continuously enhance service delivery. • Collaborate with internal and external stakeholders to ensure continuity of care and alignment with specific client service expectations. • Strictly adhere to medical confidentiality and applicable data protection regulations (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada).

🎯 Exigences

• A Master’s degree or an equivalent graduate degree in Psychology, Social Work, Behavioral Health, or a related behavioral health field, issued by a recognized institution, is required. • Professional working proficiency in English required and an additional language proficiency in the following areas highly preferred (Afrikaans, Swati, Xhosa, Zulu) • Proficiency in the Microsoft Office Suite and client information systems is required. • Recognized credentials or certifications in health or wellness coaching are preferred. • Work experience in multicultural or international environments is preferred. • Ability to provide client-centered support, demonstrating high levels of empathy, active listening, and coaching skills. • Sound clinical judgment and the ability to manage high-risk or crisis situations. • Excellent communication skills, with a strong service orientation. • Ability to exercise critical thinking and multitask effectively in fast-paced environments. • High level of professionalism, integrity, and cultural sensitivity. • Ability to handle sensitive information with discretion and maintain confidentiality. • Responsiveness, dynamism, and a positive, professional attitude, coupled with proven skills in multitasking and critical thinking for handling crisis or high-risk situations.

🏖️ Avantages

• Statutory paid leave and public holidays • Employer-sponsored health and social insurance contributions (where applicable) • Employee wellbeing programs • Access to Employee Assistance Programs (EAP)