Product Manager – Servicing

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Guild Mortgage

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1960

💸 Finance

🏠 Immobilier

Finance • Real Estate

Guild Mortgage est un prêteur hypothécaire et gestionnaire de prêts basé aux États-Unis, offrant une large gamme de produits et services de financement immobilier aux consommateurs et partenaires commerciaux. La société propose des hypothèques d'achat et de refinancement, y compris des prêts conventionnels, FHA, VA, USDA, jumbo, de rénovation, de construction, hypothèques inversées, HELOCs, et des programmes spécialisés ainsi que de l'assistance pour le paiement initial. Guild Mortgage opère à l'échelle nationale via des agences locales et des conseillers en prêts, soutient les emprunteurs grâce à des services et à la gestion de comptes en ligne, et collabore avec des constructeurs, agents immobiliers, agents de titre, et correspondants.

Description

• The Product Manager, Mortgage Servicing is accountable for the full product lifecycle of one of Guild's most complex and high-stakes domains — spanning the complete post-origination borrower journey. • Define and maintain a multi-horizon product roadmap for Mortgage Servicing, balancing regulatory requirements, operational efficiency, and borrower experience. • Translate enterprise business strategy into a prioritized, outcome-driven product roadmap. • Conduct ongoing market and borrower research to identify opportunities and validate assumptions before committing to solutions. • Lead discovery efforts across complex servicing workflows — including delinquency management, default resolution, forbearance, loss mitigation, payment processing, and customer communications. • Drive end-to-end initiative delivery in partnership with Engineering, Product Owners, Business Analysts, and Operations teams. • Own business case development, investment prioritization, and stakeholder alignment for all major servicing initiatives. • Champion evolving product practices within the servicing domain, supporting teammates in adopting modern, outcome-focused delivery approaches. • Define success metrics for every major initiative and maintain post-launch value tracking against business case commitments.

🎯 Exigences

• Bachelor's Degree directly related to the position or equivalent preferred • Bachelor's Degree in business, technology, or a related field required • Minimum seven years' experience in the Mortgage servicing industry, including direct exposure to default management, delinquency, loss mitigation, forbearance, foreclosure, or asset management processes • 5+ in a product management role, owning strategy, roadmap, discovery, and business outcomes for a complex product domain. • PMP or equivalent, Product management certification preferred (AIPMM, Pragmatic Institute, SAFe Product Management, or equivalent) • Excellent interpersonal communication skills required. • Analytical skills • Proven track record owning product strategy, roadmap, discovery, and business outcomes for a complex product domain. • Familiarity with modern product delivery practices including iterative development, backlog management, and incremental release strategies. • Strong working knowledge of GSE, CFPB, and state mortgage servicing compliance requirements • Experience working with core servicing platforms (e.g., MSP, Black Knight, or equivalent) and the ability to communicate credibly with both operations and technology teams • Demonstrated ability to manage product portfolios with competing regulatory, operational, and customer-facing priorities. • Personal experience navigating a transition from traditional, waterfall-heavy delivery to a more iterative, outcome-driven approach is strongly preferred. • Familiarity with AI-enabled product tools and processes.

🏖️ Avantages

• medical insurance • dental insurance • vision insurance • life insurance • AD&D insurance • long-term disability insurance • 401(k) with employer match