Field Engineer, Turnstile Experience

🕒 il y a 4 mois

🏖️ New Jersey, New York – Distant

🏖️ New Jersey – Remote 🗽 New York – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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Gunnebo Entrance Control

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏗️ Construction

🏥 Santé

🏭 Fabrication

Construction • Healthcare • Manufacturing

Gunnebo Entrance Control est un leader mondial dans les systèmes de contrôle d'accès, réputé pour des solutions sécurisées, fiables, rapides et intuitives, soutenues par des services de maintenance spécialisés. L'entreprise propose une large gamme de produits, comprenant des portillons rapides, des portes d'aéroport, des portillons de métro, des tourniquets, des portillons à deux battants et des portillons pleine hauteur. Ces solutions sont conçues pour divers secteurs tels que les espaces commerciaux, les bureaux, le transport (dont les aéroports et métros), les infrastructures critiques, les centres de données, les services publics, les installations pétrochimiques, les prisons, la défense, le gouvernement, les loisirs, l'éducation, la santé et les industries pharmaceutiques. Leurs systèmes de contrôle d'accès avancés sont reconnus mondialement, améliorant à la fois la sécurité et l'expérience utilisateur. Gunnebo s'engage en faveur de la durabilité et offre des solutions adaptées aux environnements et aux exigences spécifiques, garantissant conformité et efficacité.

Description

• Provide Sales Engineering support for new opportunities throughout the Sales life cycle • Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service • Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications • Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum • Backup and assist the service team and other engineers to ensure most effective delivery of service provision • Follow customer procedures to ensure efficient job closure • Provide regular and professional communication with the call desk and management team • Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems • Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers • Travel to other sites in US. • Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate • Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas • As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling • A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.

🎯 Exigences

• Experience working independently as a service/installation technician • Demonstrable experience of working with turnstiles and electrical installs • Ability to work with contractors and end-users to provide product and installation support • Knowledge of low and high voltage circuitry • Knowledge of electronic security systems / access control systems • Knowledge and practical experience with the internet and networking • Able to read and understand electrical wiring diagrams • Good mechanical knowledge • Willingness to train on varying new products • Effective time management skills with the ability to handle changing priorities and work well under pressure • Ability to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary • Excellent customer service skills • Excellent communication skills able to listen to and empathize with customers and present a positive image of the company • Ability to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done • Excellent documentation and organizational skills • Good knowledge of Excel, Word and Outlook packages • Must possess a valid driver’s license and have a clean driving record • Must be willing to travel to clients for installs