Client Success Executive

🕒 il y a 1 mois

🌽 Illinois, Texas – Distant

🌽 Illinois – Remote 🤠 Texas – Remote

💵 €100 000 - €120 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🧑‍💼 Ingénieur d'affaires

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Harris & Harris

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1968

🏥 Santé

💼 Conseil

📦 Logistique

💰 Private equity en 2019-11

Healthcare • Consulting • Logistics

Harris & Harris est une entreprise spécialisée dans le recouvrement de dettes et la gestion des comptes clients, offrant des solutions de recouvrement omnicanal et axées sur la technologie pour des clients gouvernementaux, des autorités de péages, des soins de santé, des télécommunications, des services publics et des banques. L'entreprise met l'accent sur des programmes de recouvrement personnalisés, des pratiques de sécurité et de conformité solides, des rapports et analyses robustes, et un engagement client sur mesure (y compris le paiement mobile/par SMS). Elle propose des services professionnels pour augmenter les taux de recouvrement et améliorer l'expérience client tout en maintenant des normes strictes de sécurité des données et des certifications réglementaires.

Description

• Manages mid – high level assigned clients of the organization to ensure contractual compliance and overall satisfaction • Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding • Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded • Provides timely and accurate communication to the client regarding business performance and other deliverables as defined by the client • Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld • Troubleshoots issues and research problems as they arise • Ensures high priority work is completed within the assigned time frames • Increases communication and visibility with current clients in organization • Joins forces with others in the organization to build effective internal working relationships to ultimately service the client at a higher level • Collaborates with Operations to enhance revenue with current clients • Promotes process improvements with clients and operations • Creates a solid and consistent stream of communication between Operations and current clients

🎯 Exigences

• 4 – 7 years of experience collaborating with external clients • 4 – 7 years of experience in meeting face to face with external clients • Bachelor’s Degree or higher level of education or equivalent experience • Excellent presentation skills • Excellent organization skills • Excellent communication skills (written and verbal) • Excellent analytical skills • Proficient working knowledge of Microsoft Office • Experience in financial services or collections preferred • Established home office and experience working from home preferred • Ability to travel 40% of the year

🏖️ Avantages

• Medical, Dental, and Vision insurances from premium providers • 401K with matching • Company paid Accident and Disability Insurance • Long Term Disability Insurance • EAP, and Travel Assistance • Tuition Reimbursement • Paid Time Off, Wellness, and Sick Days • Additional benefits such as identity theft protection • Flexible spending accounts • Pre-tax commuter benefits