Technical Release Manager

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🕒 il y a 29 jours

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Hauler Hero

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2020

☁️ SaaS

🚗 Transport

🤝 B2B

SaaS • Transport • B2B

Hauler Hero est une plateforme SaaS basée sur le cloud qui aide les entreprises de collecte de déchets à optimiser leurs opérations, accroître leur efficacité et réduire leurs coûts. Le produit inclut un CRM, une gestion de la répartition et de l'acheminement par glisser-déposer, la facturation, des rapports, une application mobile pour les conducteurs et des portails à destination des clients, ainsi que le développement de fonctionnalités d'IA (Hero Vision, Hero Chat, Hero Routing) pour la documentation automatique des collectes, l'assistance en libre-service et l'optimisation des itinéraires en temps réel. Il est conçu pour le personnel de bureau, les répartiteurs, les conducteurs, et les gestionnaires afin d'améliorer la productivité des itinéraires, la collecte de trésorerie, et l'expérience client.

Description

• Own the documentation, release communication, and customer-readiness process for what Hauler Hero ships • Own the Hauler Hero help center, including how-to guides, feature documentation, FAQs, troubleshooting flows, and plain-language explanations • Write most of the content yourself and keep documentation accurate as the product changes • Own release communication for customers and internal teams, including customer-facing and internal release notes • Help turn institutional knowledge into clear, findable documentation • Build a predictable release rhythm across Product, Design, Engineering, CS, Implementation, and Sales • Help close the gap between code working and customer experience working • Ensure reasoning and takeaways are documented after launches • Possibly connect release communication and documentation work to product analytics tools for better understanding of adoption and customer impact

🎯 Exigences

• 5+ years of experience writing technical documentation, ideally for B2B SaaS • Strong writing samples or a portfolio we can review • Experience creating customer-facing help content, release notes, internal documentation, and process documentation • Comfort working in a fast-moving, founder-led environment where the foundation is still being built • Strong judgment around what customers need to know, what internal teams need to know, and what can wait • Ability to write clearly for non-technical users, including operators, dispatchers, drivers, billing teams, customer service teams, and business owners • A testing mindset and the ability to spot unclear workflows, edge cases, broken handoffs, and customer confusion before they become support issues • Enough organization to help run a release communication process without turning it into bureaucracy • Comfort being the only person in your function for a period of time • Willingness to ask direct questions and push for clarity • Fluency using AI tools in your writing workflow. Claude is part of our daily workflow, and we expect this person to use AI thoughtfully to draft faster, pressure-test content, and reason through edge cases.

🏖️ Avantages

• Opportunity to make a meaningful impact in a critical, underserved industry • Collaborative, customer-focused environment where documentation directly improves how teams and customers work • Competitive salary and benefits package • Remote-first flexibility with a distributed team across the U.S. • Paid time off and paid holidays • Virtual team collaboration and occasional in-person company offsites