Solutions Delivery Manager

🕒 il y a 6 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Heartbeat Health

Site WebLinkedInTous les Emplois

11 - 50 employés

⚕️ Assurance santé

📡 Télécommunications

Healthcare Insurance • Telecommunications

Heartbeat Health est une entreprise de santé révolutionnaire qui se concentre sur la transformation des soins cardiovasculaires grâce à une cardiologie à priorité virtuelle. En tirant parti de la connectivité des appareils et des données cliniques en temps réel, elle fournit à distance des soins cardiovasculaires accessibles et de haute qualité, offrant des services tels que des téléconsultations, des diagnostics le jour même et des programmes de soins complets. Heartbeat Health vise à rendre les soins cardiaques plus accessibles et efficaces en utilisant un modèle national qui permet une livraison coordonnée entre les patients, les cardiologues et les médecins généralistes. Elle collabore avec divers partenaires pour créer une expérience de santé connectée et fluide, à la fois synchroniquement et asynchroniquement. Son approche simplifie les processus de soins complexes en étapes gérables, améliorant les résultats et l'engagement des patients, surtout dans les régions où l'accès aux cardiologues est limité.

Description

• The Solution Delivery Manager is responsible for leading new client launches from intake through post-launch transition, ensuring each implementation is delivered on time, within scope, and with a high degree of operational quality. • Own the implementation process from initial intake through launch and transition to steady-state Client Success ownership. • Develop and manage comprehensive project plans, timelines, milestones, workflows, launch checklists, and readiness plans. • Ensure all client launches are delivered on time, within scope, and aligned to agreed-upon success criteria. • Manage multiple client implementations simultaneously while maintaining visibility into priorities, dependencies, risks, and next steps. • Partner with internal and external stakeholders to understand client needs, operational requirements, and desired workflows. • Help translate client goals and contracted commitments into practical, scalable, and repeatable delivery models. • Coordinate across Growth, Account Management, Client Success, Product, Clinical Operations, Data, Marketing, and other teams to ensure launch readiness. • Drive accountability with internal and external stakeholders to ensure timely completion of launch activities. • Proactively remove barriers, escalate risks, and help teams make informed tradeoff decisions when priorities or timelines conflict. • Perform ongoing risk assessment to identify potential launch delays, scope concerns, operational gaps, and downstream client experience impacts. • Maintain clear and consistent communication with stakeholders regarding project status, risks, decisions, dependencies, and upcoming milestones. • Provide executive-ready updates that clearly summarize progress, barriers, risks, and required decisions. • Ensure internal teams and client stakeholders are prepared for launch, including workflow readiness, operational handoffs, reporting expectations, and support processes. • Identify opportunities to improve workflow efficiency, reduce variability, and strengthen implementation quality across clients.

🎯 Exigences

• 5–7 years of experience in project management, implementation, solution delivery, client delivery, or a related role; digital health, healthcare, SaaS, or high-growth startup experience preferred. • Demonstrated experience leading multiple complex client implementations or cross-functional projects simultaneously. • Strong client-facing presence, with experience facilitating conversations with both technical and non-technical stakeholders. • Ability to operate effectively in ambiguous, fast-changing environments while creating structure, clarity, and forward momentum. • Strong organizational skills, attention to detail, and ability to manage timelines, dependencies, and competing priorities. • Proven ability to build trust and maintain strong relationships with internal teams, clients, and senior stakeholders. • Sound judgment and problem-solving ability, including comfort making recommendations, identifying tradeoffs, and escalating when needed. • Experience managing projects through the full lifecycle, from intake and planning through execution, launch, and post-launch review. • Strong written and verbal communication skills, including the ability to create clear documentation, stakeholder updates, and executive summaries. • Analytical mindset with the ability to use data, feedback, and implementation learnings to improve future delivery. • Experience with Smartsheet or similar project management tools preferred. • A good sense of humor and the ability to stay calm, collaborative, and solutions-oriented when plans inevitably change.

🏖️ Avantages

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered • We are fast-paced & agile: we move quickly, iterate often, and value experimentation • We are remote-first: flexibility, autonomy, and trust are at the core of how we operate • We care about diversity: diversity allows us to build an excellent patient experience • We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status