Telesales Representative, Inbound

Emploi pas sur LinkedIn

🔥 il y a 12 heures

🇺🇸 États-Unis – Télétravail

💵 $38 993 - $53 616 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🧑‍💼 Ingénieur d'affaires

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Henry Schein

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1932

🏥 Santé

🍽️ Alimentation et boissons

🏭 Fabrication

Healthcare • Food & Beverage • Manufacturing

Henry Schein, Inc. (Nasdaq : HSIC) est une entreprise de solutions pour les professionnels de la santé, soutenue par un réseau de personnes et de technologie. Avec plus de 25 000 membres de l'équipe Schein à travers le monde, le réseau de conseillers de confiance de l'entreprise fournit à plus d'un million de clients dans le monde entier plus de 300 solutions précieuses qui aident à améliorer le succès opérationnel et les résultats cliniques. Nos solutions commerciales, cliniques, technologiques et de chaîne d'approvisionnement aident les praticiens dentaires et médicaux basés en cabinet à travailler plus efficacement pour qu'ils puissent fournir des soins de qualité de manière plus efficace. Ces solutions soutiennent également les laboratoires dentaires, les cliniques de santé gouvernementales et institutionnelles, ainsi que d'autres sites de soins alternatifs.

Description

• Receive and handle high-volume customer telephone calls for orders, product inquiries, and related questions • Engage with customers and respond to inquiries via live chat • Suggest related or upgraded products through cross-selling and up-selling • Inform customers about promotional items and manufacturer specials using consultative sales techniques • Handle customer complaints regarding pricing errors and back-ordered items • Forward escalated calls to management, including competitor price-matching issues outside guidelines • Coordinate with Customer Service on product returns, re-orders, and credit issues • Consult managers for approval on pricing overrides and product-shortage restrictions • Attend monthly team meetings and complete compliance training • Maintain current product knowledge, selling best practices, and industry trends • Assist internal and external customers with navigating Henry Schein and finding solutions • Participate in special projects and perform other assigned duties • Meet company quantity and quality standards and comply with company policies and Worldwide Business Standards

🎯 Exigences

• Typically 2 or more years of related experience • Strong selling skills • Negotiation skills • Ability to answer a high volume of incoming calls • Ability to call out as needed • Ability to learn applicable computer systems, including AS-400, live chat platform, Salesforce, Siebel, and Workday • Ability to work independently with limited supervision • Very good time management and prioritization skills • Ability to meet deadlines • Very good attention to detail and accuracy • Customer service orientation and ability to work with complex issues • Ability to plan and arrange activities • Very good interpersonal communication skills • Very good written and verbal communication skills • Ability to maintain confidential and highly sensitive information • Ability to work in a team environment • Ability to multi-task • Ability to establish productive working relationships at multiple organizational levels • Typically high school education, vocational training and/or on-the-job training • Bachelor's degree preferred

🏖️ Avantages

• Medical, Dental and Vision Coverage • 401K Plan with Company Match • PTO • Paid Parental Leave • Income Protection • Work Life Assistance Program • Flexible Spending Accounts • Educational Benefits • Worldwide Scholarship Program • Volunteer Opportunities