Manager, Solutions Engineering

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Hightouch

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2020

☁️ SaaS

Marketing • Advertising • SaaS

Hightouch est une Customer Data Platform (CDP) modulaire qui permet aux équipes marketing de personnaliser et d'optimiser leurs campagnes en utilisant les données des clients et l'intelligence artificielle. Construit sur votre entrepôt de données, Hightouch permet une personnalisation en temps réel, une segmentation d'audience et une orchestration de parcours sans écrire de code. Il s'intègre à plus de 200 outils, transformant l'infrastructure de données en insights exploitables pour les équipes marketing, publicitaires et de données. Hightouch permet aux organisations de garder le contrôle de leurs données tout en offrant des fonctionnalités avancées comme le ciblage d'audience et le suivi des conversions pour améliorer la portée publicitaire et la performance des campagnes.

Description

• Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment. • Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements. • Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms, across various industries including financial services, retail, SaaS, and similar enterprises. • Be accountable for the exceptional customer experience during the new revenue pilot and closing phases. • Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential. • Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations. • Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements. • Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability of the Solutions Engineering team.

🎯 Exigences

• Strong technical background with prior experience working directly with clients in a pre-sales or post-sales capacity to achieve business objectives, preferably within the data or SaaS space. • Proven track record of successfully leading, managing, and developing technical teams. • Prior experience developing with SQL, Python, JavaScript, and/or working with APIs for data integration. • Extensive experience working in enterprise SaaS, cloud data platforms, or related industries in a technical capacity with end-customer engagement. • A track record as a self-starter, highly motivated to independently troubleshoot and unblock complex technical issues in the field with customers. • Exceptional presentation skills with a high degree of technical credibility when communicating with both executive stakeholders and front-line engineers. • High level of comfort and proficiency communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering. • Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment.

🏖️ Avantages

• Meaningful equity compensation in the form of ISO options • Early exercise and a 10-year post-termination exercise window