Associate Renewal Manager – Scaled

🔥 il y a 16 heures

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

💵 $64 000 - $96 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

HubSpot

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2006

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

HubSpot est une plateforme client alimentée par l'IA qui combine des logiciels de marketing, de vente et de service client en une suite intégrée. Avec plus de 238 000 clients dans 135 pays, HubSpot propose des outils pour l'automatisation du marketing, la gestion des ventes, le service client, le marketing de contenu, les opérations et le commerce B2B. Avec des produits comme Marketing Hub, Sales Hub, Service Hub et Content Hub, HubSpot permet aux entreprises de générer des leads, de conclure des affaires et de fournir un excellent support client, tout en utilisant l'IA pour améliorer les opérations et les insights. La plateforme est conçue pour unifier les équipes et les données clients, soutenant à la fois les petites startups et les grandes entreprises dans leur parcours de croissance.

Description

• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey • Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness • Lead renewal and commercial conversations, including negotiation and documentation of outcomes • Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication • Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals • Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization • Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions • Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently • Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

🎯 Exigences

• 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role • Comfort leading customer conversations involving renewals, negotiation, or complex topics • Ability to diagnose customer goals and challenges and provide clear, structured recommendations • Strong written and verbal communication skills, especially in renewal and contract-related discussions • Ability to manage multiple customer engagements in a high-volume, fast-paced environment • Comfort interpreting usage, adoption, and customer health metrics to guide prioritization • Ability to learn software quickly and coach customers toward effective product adoption

🏖️ Avantages

• The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.