Lead Product Manager – Consent & Preference Management Platform

🕒 il y a 20 jours

🇺🇸 États-Unis – Télétravail

💵 $126 300 - $173 700 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Humana

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1961

🏥 Santé

🛡️ Assurance

⚕️ Assurance santé

Healthcare • Insurance • Healthcare Insurance

Humana est une entreprise de soins de santé dédiée à avoir un impact positif sur la santé des individus, des communautés et du système de santé dans son ensemble. En mettant la santé au premier plan, Humana sert une large gamme de populations diverses, y compris les seniors et les militaires, en proposant des plans Medicare Advantage HMO, PPO et PFFS. Humana s'engage à favoriser une culture d'appartenance et de respect mutuel, offrant des avantages compétitifs et flexibles pour assurer la sécurité financière de ses employés et de leurs familles. L'entreprise est fière de créer un environnement de travail inclusif où chacun a l'opportunité de réussir.

Description

• Drive execution, adoption, and continuous improvement of Humana’s enterprise consent and preference management capabilities for CenterWell • Own the day-to-day product lifecycle for key platform capabilities • Manage product backlogs and translate strategy, regulatory requirements, and business needs into requirements, user stories, and acceptance criteria • Coordinate delivery and release of platform enhancements • Lead development of consent capture, preference updates, suppression logic, policy enforcement, and downstream activation capabilities • Drive platform integration with CenterWell • Ensure data models, APIs, and workflows meet enterprise standards and regulatory guidance • Validate omnichannel functionality across web, mobile, CRM, contact center, and third-party integrations • Identify dependencies, risks, and tradeoffs and escalate decisions as needed • Partner with NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, Compliance, engineering, architecture, and delivery teams • Support platform onboarding and adoption through enablement, documentation, and partnership • Serve as a day-to-day product escalation point • Advocate for intuitive, transparent, customer-centric consent and preference experiences • Incorporate customer, compliance, and operational feedback into product iteration • Track and report KPIs including consent capture rates, preference usage, data quality, error rates, and activation success • Identify opportunities to reduce operational friction, manual processes, and compliance risk • Monitor platform performance and integration health and drive corrective actions

🎯 Exigences

• 6+ years of experience in product management, platform product ownership, or digital capability delivery • Experience working with Nest Best Action platforms, AI platforms, or intelligent platforms • Experience managing complex backlogs for enterprise platforms used across multiple channels and business units • Strong understanding of consent, preference, privacy, or customer data management concepts • Ability to translate regulatory or policy requirements into functional product capabilities • Experience working with cross-functional technology, legal, compliance, and business teams • Strong written and verbal communication skills • Bachelor’s degree in Business, Technology, or a related field • Experience in healthcare, financial services, or other highly regulated industries • Familiarity with HIPAA, TCPA, CCPA, and Do Not Call regulations • Experience supporting omnichannel engagement, personalization, or customer data platforms • Exposure to API-first platforms, data governance models, and enterprise integration patterns • Background working within scaled agile or hybrid delivery environments • Minimum 25 Mbps download speed and 10 Mbps upload speed for home internet • Dedicated workspace without ongoing interruptions to protect member PHI / HIPAA information

🏖️ Avantages

• Bonus incentive plan based on company and/or individual performance • Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Personal wellness and smart healthcare decision support • Remote work arrangement • Occasional travel to Humana offices for training or meetings