Senior Application Technical Engineer

🕒 il y a 15 jours

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Hydranautics - A Nitto Group Company

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501 - 1000 employés

Fondée en 1963

🏭 Fabrication

🤝 B2B

Manufacturing • B2B

Hydranautics - Une société du Groupe Nitto, est un leader mondial dans la technologie des membranes, développant et fabriquant des produits membranaires avancés et performants pour les applications de séparation et de filtration industrielles. Acquise par Nitto Denko Corporation en 1987 et opérant au sein de la division mondiale des membranes de Nitto, Hydranautics propose des produits, services et outils logiciels (y compris la sélection de produits et IMSDesign Cloud) et maintient des ressources techniques et un support étendu pour les clients industriels.

Description

• Develop and deliver value propositions through upselling products by thoroughly understanding customer needs and business challenges. • Investigate, analyze, and resolve customer product-related issues, and propose the most appropriate products, systems, and solutions. • Effectively visualize and communicate the value of proposed solutions, ensuring the delivery of tangible and measurable value to customers. • Develop case studies based on laboratory data, pilot testing results, and benchmark data to support value-driven proposals and decision-making. • Provide technical support to Sales teams and customers to ensure proper product application and successful project execution. • Collaborate closely with Sales and customers on product usage, application, and system performance. • Support plant commissioning, startup, and troubleshooting at customer sites. • Evaluate new and existing product performance through on-site support and pilot testing. • Analyze plant and returned membrane data, and clearly communicate findings and solutions. • Oversee pilot unit operation and lead the RGA program.

🎯 Exigences

• Bachelor of Science degree in Chemical, Environmental, Mechanical Engineering or comparable; 6 years' directly related experience; or an equivalent combination of education and experience. • Three (3) years' experience in water industry, preferred. • Experience in Original Equipment Manufacturing (OEM), A&E firms, or chemical manufacturing companies is a plus. • Strong working knowledge of water chemistry concepts, fluid flow and water pressure as well as analytical methods in chemistry and technical writing standards. • Strong understanding of Reverse Osmosis, Ultrafiltration and Microfiltration processes and products including construction and manufacturing of Spiral Wound elements and Capillary Modules, modes of operation and failure of membrane systems and the effects of foulants and cleaning chemicals on membrane products. Intermediate working knowledge of plant processes, a plus. • Strong application of critical thinking skills along with exceptional problem-solving skills. Ability to conduct analytical evaluations and identify root cause of failures, then recommend corrective measures to improve product performance. • Ability to proactively approach customers with a strategic mindset to identify value creation opportunities, influence customer decision-making, and contribute to account growth through aligned technical and commercial strategies. • Ability to respond proactively to training, technical support and customer service needs within standard operating processes. • Strong Microsoft Office Suite software applications such as Excel, Word, Power Point, and other enterprise software applications such as JD Edwards. • Strong language skills with the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. • Write clear processes, manuals and reports for management review and present technical information in understandable terms and respond to questions from groups of customers, employees and/or public. • Work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. • Travel for extended periods and work with a flexible schedule. • Bilingual or Multi-lingual in languages frequently used within the Nitto Group of Companies employees and/or customers.