Business Performance & Insights Manager

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

💵 $113 070 - $180 910 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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IGS Energy

Site WebLinkedInTous les Emplois

1001 - 5000 employés

⚡ Énergie

🛍️ eCommerce

Energy • eCommerce

IGS Energy est une entreprise de services énergétiques qui propose diverses solutions énergétiques pour les clients résidentiels et commerciaux. Elle offre de l'électricité verte, du gaz naturel neutre en carbone, des solutions d'énergie solaire et des garanties pour la maison. L'entreprise vise à fournir une énergie propre, fiable et abordable tout en soutenant des projets renouvelables tels que l'énergie éolienne, solaire et hydraulique. IGS Energy se spécialise également dans la fourniture de stratégies énergétiques personnalisées pour aider les entreprises à se protéger des fluctuations du marché. Ses services incluent la conception et l'installation de solutions d'éclairage LED, l'exploitation de stations de carburant au gaz naturel comprimé et la proposition de stratégies de gestion énergétique complètes. Avec un accent sur l'innovation et la durabilité, IGS Energy s'efforce de mener un changement positif pour l'environnement et ses communautés.

Description

• Serve as the primary business performance and analytics partner for the Residential Business Unit • Monitor business health across sales, enrollment, retention, customer care, collections, revenue integrity, workforce performance, and customer experience • Translate business questions into analytical approaches and deliver practical recommendations • Support the GM and leadership team through recurring business reviews, executive presentations, strategic planning, and decision support • Identify emerging trends, risks, opportunities, and performance gaps • Conduct root-cause analysis, develop hypotheses, test assumptions, and explain performance changes using data • Define business problems, document requirements, map current and future-state processes, and clarify success measures • Help leaders identify the right questions, evaluate alternatives, and make data-informed decisions • Analyze enrollment trends, customer acquisition, channel effectiveness, sales performance, and customer value • Evaluate channel performance, acquisition economics, retention outcomes, and retention initiatives • Analyze customer care performance, contact drivers, workforce management, staffing, productivity, and service levels • Identify drivers of call volume, repeat contacts, customer friction, and operational variation • Quantify improvement opportunities, prioritize actions, and measure results with Customer Care leadership • Analyze delinquency, collections, payment behavior, and customer financial risk indicators • Develop insights to improve revenue recovery and reduce business risk • Partner with Revenue Integrity and Finance on collection performance and bad debt outcomes • Develop and improve executive dashboards, scorecards, and performance reviews • Establish and maintain KPIs, leading indicators, metric definitions, and reporting standards • Provide accurate, timely, and actionable information for leadership decision-making • Increase reporting automation and data visualization effectiveness • Evolve toward a people leadership opportunity by developing analytical and business-partnering capability

🎯 Exigences

• Bachelor's degree in Business, Finance, Economics, Analytics, Operations, or a related field • Minimum of 7 years of progressive experience in business performance, business analysis, strategy, operations analytics, project delivery, finance, or related roles • Experience partnering with operations, commercial, finance, and executive leadership teams • Experience translating data and analysis into recommendations influencing strategic and operational decisions • Experience leading cross-functional work from problem definition through implementation and outcome measurement • Strong business analysis, quantitative analysis, and structured problem-solving skills • Ability to synthesize complex data into clear executive narratives, recommendations, and decision options • Experience leading cross-functional projects or initiatives with multiple stakeholders, dependencies, and competing priorities • Proficiency in requirements definition, process mapping, root-cause analysis, KPI design, and benefits measurement • Strong commercial and operational acumen across sales, customer care, workforce management, retention, collections, and customer experience • Ability to collaborate across Operations, Sales, Marketing, Finance, Revenue Integrity, and product or pricing teams • Executive presence, facilitation capability, and strong written and verbal communication skills • Experience improving reporting automation, dashboard usability, metric governance, and analytical processes • People leadership and coaching ability • Applicants must be authorized to work in the US on a full-time basis • Current or future sponsorship is not supported or available • Experience managing or developing analysts is preferred

🏖️ Avantages

• Comprehensive medical coverage with free telehealth • Dental coverage • Vision coverage • Employer health savings account contributions • Headspace mental wellbeing support • Free mental healthcare visits for employees and dependents • Maven family planning support • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • 401(k) plan with company match • Financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • Additional perks • Annual incentive plan based on company performance