Grant Operations Systems Analyst

🕒 il y a 1 mois

☕ Washington – Distant

☕ Washington – Remote

💵 $110 000 - $130 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Ingénieur Systèmes

👻 Score fantôme 6%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Inatai Foundation

Site WebLinkedInTous les Emplois

11 - 50 employés

💼 Conseil

🤲 Charité

🤝 À but non lucratif

Consulting • Charity • Non-profit

Inatai Foundation est une organisation multiraciale de subventions 501(c)(4) dédiée à promouvoir la justice raciale et l'équité dans l'État de Washington et au-delà. La fondation se concentre sur l'autonomisation des organisations communautaires, en particulier celles dirigées par des Noirs, des autochtones et des personnes de couleur. Elle renforce le pouvoir communautaire grâce à l'octroi de subventions, la défense d'intérêts, la création de relations et la gestion d'investissements. En soutenant ces communautés, Inatai Foundation cherche à remodeler chaque partie de l'État de Washington pour assurer l'équité et la justice raciale. Depuis 2019, elle a accordé plus de 264 millions de dollars à des organisations et dirigeants enracinés dans la communauté qui impulsent le changement social.

Description

• Support end-users with ongoing business processes by identifying, diagnosing, and resolving problems with Salesforce configuration, workflows, processes, and/or integrations. • Perform ongoing maintenance and configuration tasks in Salesforce, including coordinating and undertaking testing of regular system updates and vendor releases. • Maintain and improve the usability of Inatai’s portal where grantseekers and grantees interact with the foundation. • Manage and troubleshoot bugs and system malfunctions reported by users, including submitting helpdesk tickets to Salesforce or other parties, and track items through to resolution. • Liaise with software vendors to implement enhancements and bug fixes, as required. • Implement and maintain Salesforce platform integrations, including Conga, DocuSign, and Sage Intacct. • Develop and maintain complete system documentation detailing configuration decisions. • Setup, maintain, and regularly review users, security settings, profiles, permission sets, and other system security settings/requirements, including provisioning staff and applicant/grantee user accounts. • Perform discovery around new business needs, including documenting requirements, business process workflows, and customization specifications for development. • Coordinate and facilitate project meetings to gather information from stakeholders about emerging user needs. • Continually optimize the system’s usability and design to ensure grant and CRM information is accessible and transparent across Inatai. • Monitor and maintain data quality, and socialize data quality standards with users through drafted materials and direct training. • Support grants data analysis, including producing reports and developing dashboards for the presentation of grant information, e.g., operational performance indicators such as processing times and volume analyses. • Prepare grant-related schedules/reports for finance, audit, and tax purposes. • Rapidly respond to inquiries from Inatai staff for data on grants and sponsorships. • Design and conduct onboarding/on-going system training for all users, including Inatai staff, grantseekers, and grantees. • Produce training materials and write technical instructions, as required. • Provide management support and mentoring to staff. • Regularly participate in Grantmaking Operations team meetings to ensure system functionality is meeting user needs. • Actively participate in vendor user communities, e.g., Salesforce, PEAK Grantmaking, and TAG, and identify and investigate system practices or new tools that provide added benefits to staff and/or applicants/grantees, including implementing new technology systems as needed. • Maintain overall technical knowledge of Salesforce products and best practices by attending Dreamforce, TAG, educational workshops, and reviewing release notes. • Be a champion for the system while being a good thought partner and collaborator to fellow team members. Lean into our culture of providing excellent customer service. • Improve accessibility practices for external and internal users, particularly when it comes to providing Spanish translations of external forms and applications. • Contribute one’s own ideas, perspectives, and lived experiences to the emerging culture of the foundation. • Assume other responsibilities and explore new opportunities that arise with the evolving needs and aspirations of the foundation.

🎯 Exigences

• Minimum required: At least three years of experience supporting Salesforce, with at least five years in a nonprofit and/or grantmaking organization. • Experience working with users across multiple departments and configuring Salesforce to meet cross-departmental needs and varied business use cases. • Experience managing Grants Management System (GMS) and Constituent Relationship Management (CRM) databases within Salesforce. • Experience configuring and managing a Salesforce Experience Cloud portal and external user accounts (e.g., grantees). • Strong understanding of the Salesforce platform with the ability to build custom objects, fields, custom views, and other content of intermediate complexity • Experience building and troubleshooting Salesforce automation, e.g. Flows. • Advanced skills with Microsoft Office Suite. • Significant experience cleaning, analyzing, visualizing, and presenting data and mapping process workflows. Strong sense of how to depict data to show trends and tell stories. • Strong knowledge of project management approaches and adept at using software and tools to plan, prioritize, and track project phases and assignments. Monday.com experience is a plus. • Experience training staff to use systems, including strong technical writing skills, and the ability to develop useful learning tools and training materials. • A Salesforce certification as an Administrator, Advanced Administrator, or Business Analyst is strongly preferred. • Ability to work effectively in a remote working environment, carrying out projects and tasks collaboratively and asynchronously. • Passion for developing accessible systems for both teammates and grantees, including but not limited to people with disabilities and those whose first language is not English. • Excitement for grantmaking operations with a strong focus on customer service and trust-based philanthropy practices that are values aligned. • A strong desire to learn about the needs of communities across the state who are most impacted by structural inequities. • Humility and curiosity, and an understanding of how these qualities are connected to success in this role and across the organization. • A deep commitment to equity and racial justice and strong alignment with our organizational values and 50-Year Vision • Ability to authentically connect the foundation’s mission and aspirations with one’s own personal experiences. • Demonstrated ability to cultivate relationships and work effectively and respectfully with politically, ideologically, culturally, and geographically diverse people and communities. • Demonstrated capacity for self-reflection. • Strong verbal, non-verbal, and written communication skills combined with the ability to listen deeply and authentically. • Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, and SharePoint) and Adobe (Acrobat DC) and ability to adapt to new technologies. • Willingness to take part in occasional meetings and events outside of core business hours. • Enthusiasm for traveling throughout Washington and engaging with communities that may be different from your own (travel is estimated at 20-25% for this position).

🏖️ Avantages

• Fully paid medical, dental, and vision coverage for employees and dependent children (partial coverage for spouses/partners) • 12% employer contribution to retirement • Generous time off: 29 days of flexible paid time off, 7 paid holidays, and a paid year-end office closure from December 25 to January 1 • Paid family and medical leave (12 to 18 weeks) • Transportation support • Professional development support