Lead Solutions Engineer

🕒 il y a 3 mois

🇺🇸 États-Unis – Télétravail

💵 $98 770 - $166 920 / an

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

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Included Health

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

🤝 B2B

👥 RH Tech

SaaS • B2B • HR Tech

Included Health est une entreprise de technologie de la santé qui offre des soins de santé primaires, urgents et comportementaux personnalisés, axés sur les employeurs et les régimes de santé, via une application unique et un réseau de services virtuels et en personne. Elle combine des outils propulsés par l'IA et des équipes de soins humaines pour fournir une coordination des soins 24h/24 et 7j/7, un soutien à la facturation et aux réclamations, des seconds avis par des spécialistes de premier plan, et un soutien en santé mentale, dans le but de réduire les coûts de santé pour les employeurs et d'améliorer l'expérience et l'inclusivité des membres.

Description

• Partner with Client Launch Managers to implement Included Health services for large and strategic clients. • Collaborate with internal Engineering teams on customization requests and technical optimizations. • Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution. • Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions. • Participate in customer calls and technical discussions with clients and their vendors. • Contribute to ongoing process and systems improvements within the Solutions Engineering team. • Share best practices and learnings to support team growth and project success.

🎯 Exigences

• 4+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers. • Strong technical foundation, including proficiency in SQL. • Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences. • Experience working cross-functionally with Product, Engineering, and client stakeholders. • Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment. • B.S. in a technical field or equivalent experience.

🏖️ Avantages

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents • Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO") • 12 weeks of 100% Paid Parental leave • Up to $25,000 Fertility and Family Building Benefit • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) • 11 Holidays Paid with one Floating Paid Holiday • Work-From-Home reimbursement to support team collaboration and effective home office work • 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations