Quality Improvement Lead

🕒 il y a 19 jours

🇺🇸 États-Unis – Télétravail

💵 $81 070 - $124 553 / an

⏰ Temps Plein

🟠 Senior

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Included Health

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏥 Santé

☁️ SaaS

👥 RH Tech

Healthcare • SaaS • HR Tech

Included Health est une entreprise de technologie de la santé qui offre des soins de santé primaires, urgents et comportementaux personnalisés, axés sur les employeurs et les régimes de santé, via une application unique et un réseau de services virtuels et en personne. Elle combine des outils propulsés par l'IA et des équipes de soins humaines pour fournir une coordination des soins 24h/24 et 7j/7, un soutien à la facturation et aux réclamations, des seconds avis par des spécialistes de premier plan, et un soutien en santé mentale, dans le but de réduire les coûts de santé pour les employeurs et d'améliorer l'expérience et l'inclusivité des membres.

Description

• Serve as a client point of contact and manage client email aliases • Analyze escalation trends to inform process improvements and enhance client confidence • Partner with Operations Transformation teams on implementation planning, remediations, and carrier transitions • Conduct MSAT trend analysis and perform QA and escalation analysis • Attend workforce management meetings regarding staffing, service delivery, and operational adjustments • Support Advocate Team performance-management decisions with data-driven insights • Facilitate weekly meetings with Member Resolution Supervisors and Quality Coaching • Present trend analysis and findings in weekly quality meetings • Lead process improvement initiatives to enhance service quality and operational efficiency • Analyze and synthesize member experience and operational performance data • Identify emerging issues through operational metrics and implement proactive interventions with leadership • Develop and manage team and pod performance reports • Investigate quality issues, risks, and member feedback trends • Develop and track corrective action plans • Ensure data integrity and align reporting with quality team members • Research best practices and external benchmarks • Support audit remediation and compliance-related quality improvement activities • Lead and participate in cross-functional collaborations to improve quality, safety, and service outcomes • Perform other duties as assigned

🎯 Exigences

• 3+ years of experience in service quality improvement, healthcare operations, or related fields • 2+ years of experience creating reports, dashboards, and visualizations to drive performance improvement • Bachelor's degree required • CPHQ certification or IHI certification preferred • Experience in quality improvement frameworks (e.g., Lean, Six Sigma), root cause analysis, and process optimization • Ability to interpret and leverage data to identify trends, test hypotheses, and measure outcomes • Strong virtual meeting facilitation skills • Proficiency in Google Apps and Mac OS for developing tools, reports, and dashboards • Experience in healthcare settings required • Knowledge of member experience metrics is a plus • Exceptional organizational and communication skills • Ability to influence stakeholders and drive cross-functional collaboration • Self-starter with a problem-solving mindset and proactive approach • Ability to adapt quickly in a dynamic, fast-paced environment while managing multiple priorities • Capability to remain seated in a stationary position for prolonged periods • Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment • Capability to work with leadership, employees, and members in an appropriate manner

🏖️ Avantages

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options, including disability insurance • Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) • 12 weeks of 100% Paid Parental leave • Fertility coverage • $25,000 for surrogacy/adoption • Paid leave for failed treatments, adoption or pregnancies • Work-From-Home reimbursement to support team collaboration home office work • Equity