Forward Deployed Engineer

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🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

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👷🏻‍♀️ Ingénieur

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Infinitus Systems, Inc.

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11 - 50 employés

🏥 Santé

💼 Conseil

📦 Logistique

💰 €30 000 000 Series B en 2021-11

Healthcare • Consulting • Logistics

<Infinitus Systems, Inc. > est une plateforme d'IA vocale axée sur la sécurité dans le domaine de la santé, qui automatise les appels téléphoniques vers les patients, les payeurs et les prestataires de soins à l'aide d'agents IA, de copilotes et d'intégrations pour gérer les communications cliniques et administratives. La société propose une plateforme SaaS d'IA vocale avec des intégrations API et une architecture de modèle spécifique aux soins de santé, ainsi qu'un graphe de connaissances, au service des systèmes de santé, des payeurs, des pharmacies spécialisées, des laboratoires et des partenaires pharmaceutiques pour améliorer l'efficacité, la précision et les résultats pour les patients.

Description

• Work within customer systems to build production applications with our Studio and Lens platform ensuring that these products meet customer requirements. • Deliver technical artifacts for customers like MCP servers, sub-agents, and workflows etc that will be used in production workflows. • Provide white glove deployment support for Infinitus products in enterprise environments. • Identify and codify repeatable deployment patterns and contribute insights back to our Product and Engineering teams. • Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks. • Define agentic best practices and guide customers through AI adoption. • Build long term relationships with customers and proactively identify new opportunities for AI deployment throughout the lifecycle of an engagement. • Be a champion for Infinitus’s mission in the field.

🎯 Exigences

• 8+ years of experience in a technical, customer facing role such as Forward Deployed Engineer, or as a Software Engineer with consulting experience. Former technical founders are also encouraged to apply. • Production experience with LLMs including advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale. • Strong programming skills with proficiency in Python (and ideally in one or more additional languages like Typescript, Java, etc) and experience shipping production applications • High agency with an ability to navigate ambiguity present in complex organizations. • High cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity. • Passion for advancing safe, beneficial AI systems through creative technical applications. • Strong communication skills to conduct discovery with customers and to convey technical concepts to diverse stakeholders while maintaining a low ego and collaborative approach.

🏖️ Avantages

• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)* • Competitive salary, equity, and 401(k) • Wellness stipend & great benefits (medical, dental, vision) • Generous PTO & parental leave • Bi-annual offsites & a collaborative, mission-driven culture