Client Experience Specialist

Emploi pas sur LinkedIn

il y a 21 jours

Postuler

Recevoir des Emails avec des Emplois Similaires

InfoTrack US

Site WebLinkedInTous les Emplois

InfoTrack est une plateforme qui connecte sans effort les cabinets d'avocats aux tribunaux et aux services dont ils ont besoin pour plaider avec succès. Nous sommes des leaders mondiaux dans la technologie juridique avec une expertise inégalée dans la création d'intégrations qui peuvent considérablement améliorer l'efficacité des cabinets d'avocats et du système juridique.

51 - 200 employés

Description

• Lead clients through the One Legal platform to complete tasks. • Maintain accurate client records in Salesforce. • Own your learning and communicate effectively with your manager. • Advocate for clients by reviewing materials and providing feedback to internal teams. • Solve problems efficiently, ensuring a high-quality client experience. • Represent the client's voice to influence product improvements. • Seek solutions to enhance the employee experience and celebrate team successes. • Collaborate with your manager to meet corporate goals. • Understand and act on key KPIs to consistently deliver exceptional client service. • Continuously improve the client experience through proactive learning. • Embrace new technology to improve service and efficiency. • Address productivity issues with your team and suggest improvements. • Assist in onboarding new team members. • Focus on de-escalation to minimize client delays. • Follow all policies and guidelines. • Participate in discussions to ensure consistent practices and communication.

🎯 Exigences

• 2+ years in Customer Support, with a preference for Call Center experience. • 2+ years working with CRM systems; Salesforce experience preferred. • Experience in SaaS, especially in legal services, is a plus. • Skilled in optimizing telephonic support systems; DialPad experience preferred. • 1+ years in legal/litigation support preferred. • High school diploma required; advanced studies or equivalent work experience valued.

🏖️ Avantages

• 401(k) Match • Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance • 20 Days of Paid Time Off (PTO) • 11 Paid Holidays • “Be Me Time” off for mental health, re-charging, volunteering • Matching Gift Program • Monthly Internet Stipend for Remote Employees