Senior Process Engineering Specialist

🕒 il y a 10 jours

🇺🇸 États-Unis – Télétravail

💵 $105 000 - $140 000 / an

⏰ Temps Plein

🟠 Senior

🖥 Ingénieur Logiciel

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Inovalon

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏥 Santé

🤖 Intelligence artificielle

Healthcare • Data Cloud • Artificial Intelligence

Inovalon est dédiée à la transformation des soins de santé grâce à ses solutions avancées basées sur le cloud et à ses analyses. L'entreprise fournit aux organisations de santé, y compris les payeurs, les prestataires, les pharmacies et les sociétés des sciences de la vie, des outils pour améliorer les résultats des patients, optimiser la performance commerciale et améliorer l'économie des soins de santé. La plateforme Inovalon ONE® intègre de vastes sources de données et offre un ensemble de plus de 100 solutions qui facilitent les analyses et les insights en temps réel, permettant au final de meilleurs soins cliniques et une efficacité administrative accrue.

Description

• Conduct enterprise-wide process discovery activities across business functions. • Facilitate stakeholder interviews, workshops, and process assessment sessions. • Document current-state and future-state processes using industry-standard methodologies and tools. • Develop and maintain process maps, SOPs, workflows, RACI matrices, operational playbooks, and governance documentation. • Establish and manage a centralized repository of business processes. • Ensure process documentation remains current and aligned with evolving business needs. • Analyze processes to identify bottlenecks, redundancies, risks, inefficiencies, and improvement opportunities. • Design scalable operational processes that support company growth and business transformation. • Partner with leadership teams to prioritize improvement initiatives based on business impact. • Implement performance management frameworks to monitor process effectiveness. • Drive standardization across departments to reduce variability and improve operational consistency. • Identify, evaluate, and prioritize opportunities to eliminate manual and repetitive activities and as needed replace with workflow automation. • Lead discovery efforts to identify knowledge-based activities and decision-making processes suitable for AI augmentation. • Develop business cases that quantify expected benefits and return on investment – customer experience, capacity, reduced resourcing, operational risk reduction, cycle time reduction and quality improvement. • Partner with Technology, Product and Data teams to develop and deploy automation and AI-enabled capabilities. • Define training and communications program that ensures sustainable adoption of new tooling and processes. • Measure realized business value and adoption following automation implementation. • Design and implement process control frameworks that improve consistency, compliance, and risk management. • Collaborate with Audit, Compliance, Security, and Risk teams to strengthen operational controls. • Ensure processes support regulatory, contractual, and organizational requirements. • Conduct periodic reviews to validate process effectiveness and control adherence. • Build strong partnerships across business, operations, customer success, product and technology teams. • Present recommendations and improvement roadmaps to senior leadership. • Support change management activities associated with new processes and technologies.

🎯 Exigences

• Bachelor’s Degree in Arts/Sciences (B.A./B.S.) or equivalent experience in a related field required • 5+ years of experience in Process Engineering, Business Process Management, Operational Excellence, Continuous Improvement, Business Transformation, or related disciplines. • Experience leading process discovery, process mapping, and process redesign initiatives. • Experience documenting end-to-end business processes using industry recognized tooling. • Experience implementing workflow automation, process automation, or RPA solutions. • Demonstrated success delivering measurable process improvements. • Experience managing cross-functional stakeholders and business transformation efforts. • Experience using data analysis and performance metrics to drive decision-making. • Experience developing business cases and investment recommendations. • Strong project management and execution capabilities.

🏖️ Avantages

• Health insurance • Life insurance • Company-paid disability • 401k • 18+ days of paid time off