Strategic Account Advisor

🕒 il y a 26 jours

🏄 California – Distant

🏄 California – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Integris

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1997

💼 Conseil

⚖️ Juridique

💰 Private Equity Round en 2020-01

Consulting • Legal • IT Services

Integris est un fournisseur de services informatiques gérés et de support informatique reconnu, qui aide les entreprises à optimiser leur technologie pour la croissance. Fort de plus de 30 ans d'expérience, Integris est spécialisé dans les services informatiques gérés, la cybersécurité, le conseil en informatique, et les solutions cloud, adaptés pour répondre aux besoins uniques de divers secteurs industriels. L'entreprise met l'accent sur des approches proactives et stratégiques pour garantir que les clients renforcent leur infrastructure informatique et leurs mesures de cybersécurité, leur permettant ainsi de se concentrer sur leurs activités principales sans être accablés par les défis complexes de l'informatique.

Description

• Serve as the primary relationship manager for Integris' clients, fostering positive and trusting relationships • Provide strategic and impactful consultative services to enhance clients' IT experience, productivity, and network security • Facilitate Strategic Business Reviews with assigned clients to develop, review, or update technology strategy, budgets, and service delivery metrics • Conduct regular risk assessments to anticipate and address client satisfaction issues, managing overall risk levels within the client success team • Oversee critical client communications, including project updates, major issues, and VIP interactions • Collaborate with Integris' technical team to understand day-to-day operations, analyze output, and recommend operational adjustments • Promote Integris' revenue growth by aligning products and services with client needs • Monitor market trends, competitor activities, and customer preferences to strategically position Integris' products or services • Ensure clients receive accurate quotes aligned with forecasting and annual goals • Maintain client hardware, software, and licensing under current maintenance and support contracts • Monitor and ensure proper design and implementation of client agreements, adhering to Integris' best practices and maximizing agreement utilization and gross margins • Deliver exceptional experiences to clients and end-users by verifying high-quality and efficient support • Understand and remediate the impact of work that has not been executed as expected • Ensure requests are addressed within SLA target • Document and track all work, customer interactions, and relevant customer data in real time in ConnectWise • Meet assigned metrics and KPIs • Perform additional duties as assigned

🎯 Exigences

• 3-4 years of experience in customer success or account management roles; experience in an IT/MSP environment preferred • Influential skills to identify cross-sell and upsell opportunities • Ability to perform in a fast-paced environment and pivot between differing tasks • Excellent written and verbal interpersonal communication, customer service skills, and de-escalation skills required • Ability to promote a positive company image to clients even during moments of tension • Strong collaboration skills • Understand and embrace accountability and ownership concepts • Attention to detail and time management skills • Strong customer service mentality and clear phone diction • Willing to learn recent technologies and concepts related to this role • Understanding of computer hardware and software, and common network concepts including cloud computing concepts

🏖️ Avantages

• Medical, Dental, and Vision Insurance • 401K Retirement Plan • Minimum 4 Weeks of Paid Time Off (PTO) • Birthday PTO • Paid Holidays • Paid Time Off for Volunteering • Short-Term and Long-Term Disability Insurance • Life Insurance • Supplemental Insurance • Employee Assistance Program

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