Associate Director, Patient Services – Operational Excellence

🕒 il y a 1 mois

🏄 California, Massachusetts – Distant

🏄 California – Remote 🍂 Massachusetts – Remote

💵 $157 000 - $180 000 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Ionis Pharmaceuticals, Inc.

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501 - 1000 employés

Fondée en 1989

🧬 Biotechnologie

💊 Pharmaceutique

Biotechnology • Pharmaceuticals

Ionis Pharmaceuticals, Inc. est une société biopharmaceutique spécialisée dans la découverte et le développement de médicaments ciblant l'ARN et l'ADN pour traiter des maladies graves. L'entreprise utilise la chimie des oligonucleotides et des connaissances génétiques pour développer un portefeuille de traitements dans les domaines de la neurologie, des troubles cardiométaboliques et d'autres domaines à fort besoin, menant des essais cliniques et des collaborations commerciales pour fournir des médicaments aux patients. Ionis met l'accent sur l'innovation scientifique, le plaidoyer pour les patients et la responsabilité d'entreprise dans ses efforts pour transformer la science génétique en thérapies transformatrices.

Description

• Monitor and analyze key performance indicators (KPIs) across Patient Services programs and operations • Identify and communicate actionable insights beyond standard KPI reporting, with particular focus on launch-phase dynamics • Recommend and lead deep-dive analyses to uncover drivers of performance, operational gaps, and emerging trends • Synthesize and present findings to leadership, cross-functional stakeholders, and external partners • Identify operational pain points and opportunities for optimization aligned with brand and commercial objectives • Gather and synthesize feedback from internal stakeholders, patients, providers, and external partners • Develop, prioritize, and support implementation of solutions that enhance operational efficiency and patient experience • Partner with the Innovation Lab and external collaborators to pilot new approaches and scale successful solutions • Support implementation and ongoing optimization of hub services and patient affordability programs • Lead day-to-day management of Patient Services vendors, ensuring high-quality, compliant, and efficient service delivery • Proactively identify and escalate risks, performance issues, and improvement opportunities • Collaborate cross-functionally to ensure vendor adherence to regulatory, quality, and contractual requirements • Serve as a subject matter expert on Patient Services operations across internal teams

🎯 Exigences

• Bachelor’s degree required (Business, Life Sciences, or related field). • Master's degree preferred. • At least 12 years of progressively responsible experience in pharmaceutical/biotech Patient Services operations (hub, specialty pharmacy, or affordability), or equivalent with a Bachelor's degree; or at least 8 years of experience with a Master's degree. • Demonstrated experience in Patient Services operations, including hub services and/or access & affordability programs • Strong understanding of specialty pharmaceuticals and patient access dynamics preferred • Proven track record in operational excellence, process improvement, and vendor management • Exceptional analytical, strategic thinking, and problem-solving capabilities • Ability to translate complex operational data into clear, actionable insights for diverse audiences • Strong interpersonal and collaboration skills; ability to influence without authority • Highly organized with the ability to manage multiple priorities in a fast-paced environment • Proficiency in Microsoft Office Suite

🏖️ Avantages

• Highly competitive benefits