Lab Operations Lead

Emploi pas sur LinkedIn

🕒 il y a 13 jours

🗽 New York – Distant

🗽 New York – Remote

💵 $125 000 - $175 000 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Junction

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2015

📚 Éducation

🤝 À but non lucratif

Education • Non-profit

Junction est une organisation à but non lucratif qui organise des hackathons de grande envergure et de classe mondiale ainsi que des événements pour développeurs axés sur l'innovation technologique et l'IA. Elle organise des rassemblements phares (comme Junction 2025 à Espoo, en Finlande) qui réunissent des ingénieurs, des designers et des entrepreneurs pour un apprentissage intensif basé sur des projets, du réseautage et des compétitions avec des entreprises partenaires et des prix à la clé. Junction soutient également sa communauté à travers des événements préparatoires, des subventions, des programmes de bénévolat, des offres d'emploi et des canaux en ligne pour connecter les participants et les partenaires industriels.

Description

• Manage, coach, and develop a distributed Lab Operations team, supporting both individual contributors and team leadership as the organization grows • Plan team capacity and staffing as order volume increases based on demand trends • Own the team's day-to-day operation across lab result review, order investigations, and proactive issue resolution with labs and customers • Make sure SLAs, quality standards, and productivity targets are consistently met • Interface with vendors and ensure we have good working relationships, troubleshoot issues as they come up, and set up streamlined processes for day-to-day interaction • Step into complex operational issues when the team needs support, coordinating with Product, Engineering, Customer Success, and external lab partners where needed • Improve SOPs, quality standards, and team workflows so the operation becomes more consistent and easier to scale • Identify recurring operational issues and partner with our Operations Systems & Tooling team on workflow improvements and automation • Build a team that can solve problems independently, with clear ownership and fewer escalations over time

🎯 Exigences

• 5+ years hiring and managing operations teams through growth. • You've coached people to become more independent, handled performance conversations, and built a team that doesn't rely on you for every decision. • You've led teams that spend their day solving exception-heavy operational problems rather than simply following scripts. • You're comfortable making decisions when situations don't fit neatly into a process. • You've built or significantly improved SOPs, SLAs, quality frameworks, or operational processes. • You've managed people across multiple time zones and know how to build a team rhythm that keeps everyone aligned without constant oversight. • You've handled direct vendor relationships in business-critical operations and are comfortable being the escalation point for customers. • You've worked in healthcare operations, diagnostics, logistics, or another operational environment where accuracy matters.

🏖️ Avantages

• Equity (extended exercise post 2 years of employment) • Company and team offsites • Monthly learning budget of $150 for personal development and productivity • $100 monthly wellness budget • Flexible, remote-first working - including $1K for home office equipment • Coworking budget • 36 days paid time off (including bank holidays) • Premium healthcare coverage • 4% monthly contribution to pension/401k • Yearly blood test on us • Enhanced parental, foster, and adoption leave