Manager, Pipeline Creation, Digital Sales Performance

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Justrite Safety Group

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1906

🤝 B2B

🔧 Matériel

🛍️ eCommerce

B2B • Hardware • eCommerce

Le groupe Justrite Safety est un fabricant et fournisseur d'équipements de sécurité au travail et de gestion des matériaux dangereux. L'entreprise propose des bidons de sécurité et des conteneurs, des armoires de stockage pour matériaux inflammables et dangereux, des douches de sécurité et des postes de lavage oculaire, des systèmes de rétention et de confinement secondaire, des équipements de manutention de bouteilles de gaz, des solutions de recyclage des aérosols et des accessoires connexes. Justrite vend à travers des distributeurs et une plateforme de commerce électronique, fournit des conseils en conformité, des évaluations de la sécurité sur site et des solutions techniques pour les installations industrielles, de laboratoire, de construction et commerciales, tout en mettant l'accent sur de nombreux produits fabriqués aux États-Unis.

Description

• Own the inside sales revenue target for assigned digital lead and quote activity, and be accountable for improving lead response, quote conversion, pipeline contribution, customer follow-up, and repeat customer growth through stronger workflows, rep adoption, and digital selling discipline. • Manage, coach, and develop one digital inside sales representative and three customer service agents who support customer inquiries, order-related needs, and small quote opportunities. • Spend approximately 10% of time directly working inbound leads, quote follow-up, customer conversations, and select sales opportunities to stay close to the customer, product questions, and process friction. • Cultivate and maintain a strong pipeline across assigned digital lead, quote, prospecting, and customer growth activity to support attainment of revenue targets. • Build, improve, and drive adoption of the digital lead-to-order process, including lead routing, needs assessment, digital quoting, Salesforce tracking, follow-up standards, email templates, automation-supported outreach, and conversion reporting. • Partner with business-unit and distribution-focused inside sales teams to improve digital lead handling, quote-to-order conversion, Salesforce activity standards, structured follow-up, and intent-informed outreach. • Use first-party data, third-party data, ZoomInfo or similar sales intelligence tools, customer history, quote activity, site behavior, Salesforce activity, and intent signals to support targeted outreach, prospecting lists, and pipeline creation. • Partner with Sales Operations and cross-functional teams to reduce manual process gaps and define business requirements for Salesforce visibility, reporting, automation, quote tracking, call activity, and workflow improvements. • Support retain-and-grow programs by identifying first-time buyers, lapsed customers, repeat purchase opportunities, high-potential accounts, and cross-sell opportunities, while sharing voice-of-customer insights to improve content, follow-up materials, FAQs, and buying guidance. • Identify practical ways to use AI tools to improve prospect research, account prioritization, personalization, follow-up quality, workflow efficiency, documentation, and reporting.

🎯 Exigences

• 5+ years of experience in inside sales, customer service leadership, sales development, account management, e-commerce sales, or a related B2B sales role • 2+ years of experience coaching, managing, or leading a sales, customer service, or lead response team • Proven ability to convert inbound leads, follow up on quotes, prospect new accounts, build pipeline, and grow customer relationships. • Hands-on Salesforce experience, including lead, contact, account, activity, opportunity, and reporting management. • Strong Excel skills, including the ability to organize, analyze, and interpret customer, sales, quote, and activity data. • Experience using ZoomInfo or similar sales intelligence tools, HubSpot or similar email marketing automation platforms, and customer or intent data to support outreach, lead nurturing, prospecting, and pipeline quality. • Ability to help sales teams adopt digital selling workflows, structured follow-up, CRM discipline, and data-informed outreach. • Strong phone, email, and customer-facing communication skills, with the ability to learn technical or industrial products and explain them clearly to customers and team members. • Strong organizational skills and ability to work independently in a remote environment while maintaining clear communication, accountability, and follow-through. • AI-forward mindset, with the ability to identify practical ways to use AI tools to improve team efficiency, customer follow-up, reporting, documentation, and process consistency.

🏖️ Avantages

• comprehensive medical, dental, and vision coverage • flexible hours and alternative work arrangements • 401K plan with company match • company-paid short and long-term disability insurance • generous paid time off • personal days • robust employee wellness program