B2B Account Manager

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Kandu

Site WebLinkedInTous les Emplois

51 - 200 employés

🔧 Matériel

🔬 Science

🤝 B2B

Hardware • Science • B2B

Kandu est une entreprise de neurotechnologie et de réhabilitation post-AVC résultant de la fusion de Neurolutions et de Kandu Health. Elle combine un dispositif d'interface cerveau-ordinateur approuvé par la FDA (IpsiHand®) avec des services personnalisés de télésanté et de navigation en soins externes. La société propose des programmes de rééducation à domicile cliniquement validés et une coordination des soins pour les survivants d'un AVC, en partenariat avec les systèmes de santé et les assureurs pour réduire les réadmissions et améliorer les résultats fonctionnels. Kandu se concentre sur la traduction des thérapies BCI, soutenues par la recherche, en soins post-aigus accessibles pour aider les patients à retrouver leur mobilité et leur indépendance.

Description

• Act as a key CX contact for inbound provider inquiries, including questions, issue resolution, and support needs • Deliver timely and effective facility, patient, and physician support, ensuring a high-quality experience • Coordinate IpsiHand training sessions with Patient and Clinical partner • Ensure providers have access to training materials and resources • Partner with account owners and internal teams to ensure continuity and alignment across accounts • Manage and track the patient pipeline within the B2B funnel, ensuring timely progression from referral through treatment • Support VA pipeline management, ensuring accuracy, compliance, and forward momentum • Conduct SDR account reviews to identify pipeline gaps, risks, and opportunities • Collaborate with SDR teams on repeat prescriber development ('hunting') within existing accounts • Partner with B2B team to coordinate screening events with patients • Manage RMA (Return Merchandise Authorization) workflows, including tracking, resolution, and communication • Partner with B2B team on delivering EEG screening results for Centers of Excellence (CoEs) • Facilitate medical record collection to ensure timely case processing • Provide hands-on patient support, guiding patients through onboarding and treatment processes • Consolidate and prepare data for business reviews, highlighting key insights and performance trends • Track KPIs across pipeline stages, provider interactions, and operational workflows • Identify inefficiencies and recommend process improvements to enhance CX and operational performance

🎯 Exigences

• Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience) • 3+ years of experience in customer experience, account support, healthcare operations, or similar roles • Experience supporting B2B healthcare or medical device environments • Strong organizational skills with the ability to manage multiple workflows simultaneously • Excellent communication and problem-solving skills • Familiarity with medical records, EEG coordination, or clinical workflows (preferred) • Experience with CRM tools (e.g., Salesforce) and pipeline tracking (preferred) • Analytical experience with data consolidation and reporting (preferred)

🏖️ Avantages

• Competitive Compensation ($64,000-$76,000 + Stock Options) • Insurance (Medical/Dental/Vision) • 401(k) with company • Unlimited PTO & Holidays • Life Insurance, LTD and STD • Remote work desk allowance