Connect Solution Architect, Client-Facing

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Kolomolo

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11 - 50 employés

💼 Conseil

📣 Marketing

📦 Logistique

Consulting • Marketing • Logistics

Basée à Stockholm (Suède) et à Cracovie (Pologne), Kolomolo est un cabinet de conseil IT de premier plan, spécialisé en cloud computing, IA et IoT, et fier partenaire d’AWS. Notre mission — « Être leaders de la modernisation numérique » — nous pousse à aider les entreprises à tirer parti des technologies de pointe grâce à l’expertise de notre équipe talentueuse.

Description

• Design & Technical Leadership: Architect and deploy Amazon Connect contact center solutions, integrating Lex bots for intelligent voice and chatbot interactions, alongside AWS services like Lambda, DynamoDB, and CloudFormation. • Map omnichannel contact flows (voice, chat, email), CRM integrations (Salesforce), and AI-driven automation using Lex and related tools. • Client-Facing Engagement (US Commercial): Serve as the trusted technical advisor for US commercial clients, leading workshops, technical deep-dives, and architectural discussions. • Pre-Sales & Technical Enablement: Collaborate with business development, sales, and AWS partner teams; shape proofs-of-concept (PoCs), demos, and technical pitches. • Implementation, Optimization & Documentation: Lead solution delivery and ensure operational excellence by implementing CI/CD practices, Infrastructure as Code (IaC), and robust monitoring (e.g., CloudWatch, Contact Lens). • Thought Leadership & Community Contribution: Create and share best-practice guidance (whitepapers, blogs, templates) and engage in technical forums or events.

🎯 Exigences

• 3+ years of hands-on experience architecting and implementing solutions with Amazon Connect, Amazon Lex, and AWS services • Demonstrated experience in client-facing roles, especially in US commercial contexts, with strong stakeholder and workshop facilitation skills • Proven ability to translate business requirements into scalable technical solutions, not just crowdsourcing functions but driving commercial value • Preferred: AWS certification (e.g., AWS Solutions Architect or Connect Delivery Specialist) • Preferred: Experience with commercial sector workflows: forecasting, compliance, scheduling, or contact center metrics • Preferred: Familiarity with generative AI integrations within Connect or related AWS services

🏖️ Avantages

• Competitive salary and benefits • Career development opportunities in a growing tech company • Continuous learning culture: mentorship, internal training, and certifications • Flexible, agile work environment (remote, hybrid, or on-site in Kraków) • Office perks: great coffee, tea, fresh fruit, snacks, and a fun atmosphere • Flat management structure, where your voice matters • Regular team events and a social, supportive work culture • B2B contract or Contract of Mandate (Umowa Zlecenie)