Staff Engagement Manager

🕒 il y a 26 jours

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

💵 $120 960 - $172 800 / an

⏰ Temps Plein

🔴 Expert

👔 Manager

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Kong Inc.

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2017

🔌 API

☁️ SaaS

🏢 Entreprise

💰 €100 000 000 Series D en 2021-02

API • SaaS • Enterprise

Kong Inc. est un fournisseur d'une plateforme unifiée d'API et d'IA qui permet aux organisations de créer, gérer, découvrir, gouverner et monétiser des APIs, LLMs, flux d'événements et microservices. La société propose Kong Konnect — une plateforme unique incluant une passerelle API, une passerelle IA, une passerelle d'événements, un service mesh, des outils de développement comme Insomnia, ainsi que des fonctionnalités de sécurité et de gouvernance — conçue pour aider les entreprises à moderniser l'adoption de l'IA, sécuriser les workflows agentiques et accélérer la livraison de produits pilotés par API. Kong cible les grandes organisations et les équipes de développeurs avec des options de déploiement cloud, sur site et hybrides, des services professionnels et une forte communauté open source.

Description

• Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle (Post Sales, Delivery, and Value Realization) • Work with customers and stakeholders to understand and analyze engagement scope, requirements, time, cost, benefits, etc. Drive the engagement lifecycle end to end to deliver business outcomes • Own and drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring success throughout the engagement lifecycle end to end to deliver business outcomes • Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, burndown, and status reports • Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders.

🎯 Exigences

• Strong project/program management and services delivery experience with a track record of delivery for strategic customers on time and within budget • Deep experience working with project financial fundamentals and PSA tools such as Financial Force to own and drive operational activities(Reporting, Forecasting, and Tracking) • Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders at customer sites and cross-functionally within Kong. • Exceptional organizational and change management skills with an ability to manage competing client demands • Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment. • Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and is able to keep pace with constant change.

🏖️ Avantages

• Offers Equity • Offers Bonus • Healthcare benefits • 401(k) plan • Short and long term disability benefits • Basic life and AD&D insurance