Director of Field Engineering

🕒 il y a 1 mois

🏈 Ohio – Distant

🏈 Ohio – Remote

⏰ Temps Plein

🔴 Expert

🔧 Ingénieur Service Itinérant

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KPI Integrated Solutions

Site WebLinkedInTous les Emplois

201 - 500 employés

💼 Conseil

🍽️ Alimentation et boissons

🏥 Santé

Consulting • Food & Beverage • Healthcare

KPI Integrated Solutions est une entreprise spécialisée dans la fourniture de solutions complètes pour l'entreposage et la distribution. Elle propose des services allant du conseil en chaîne d'approvisionnement, à la conception d'automatisation personnalisée, jusqu'à l'intégration de systèmes, le tout adapté pour transformer les opérations en combinant des technologies avancées. L'entreprise s'engage à optimiser les opérations d'entrepôt par le biais de solutions ingénieuses, augmentant la productivité, améliorant l'efficacité et réduisant la dépendance à la main-d'œuvre. Elle dessert divers secteurs, notamment l'agroalimentaire, la pharmacie, le commerce de détail et le e-commerce, en utilisant des technologies telles que les AGV et AMR, les systèmes de convoyage, la cueillette robotisée et les logiciels d'entrepôt. KPI Integrated Solutions se concentre sur l'amélioration de la performance de distribution avec pour objectif de maximiser le débit, d'élargir la capacité et d'assurer la fiabilité grâce à leur ensemble complet de services et technologies.

Description

• The Director of Field Engineering is responsible for the development, expansion, and large-scale growth of the Field Engineering Department that seeks to provide support, upgrades, preventative and correct maintenance, along with commissioning support. • The incumbent is responsible for leading our Field Services Engineers ensuring proper operation and maintenance of KPI deployed solutions and is a key escalation point for our customers related to this support. • This Director oversees the creation and success of a highly capable field services team. • Working closely with leaders in Engineering, Customer Support, Resident Maintenance, Sales, and Marketing, this position is accountable for continuously improving the delivery of our services. • Leads Field Service Teams who perform on-site routine service including commissioning support, brownfield upgrades, service and maintenance. • Oversee the scheduling and training of Field Service Engineering team. • Works with Sales to create quotes for Preventative Maintenance, Retrofits, Corrective Maintenance, and Launch support. • Management and creation of departmental budgets. • Ensures all customer issues are satisfactorily resolved utilizing engineering and other teams as needed. • Conduct effective resource planning to maximize the productivity of resources. • Ensure various KPI’s and Customer expectations are met or exceeded. • Act as the KPI trusted advisor, both internally and externally, to ensure targets and profitability goals are met.

🎯 Exigences

• Bachelor’s degree or master’s degree preferred. • Minimum of 15 years’ experience in technical / engineering, field service support, with at least 7 years of direct experience managing leaders and agents. [Material Handling, Automation] • Expert knowledge in Palletizers, high speed sorting and conveying systems – i.e. MDR, Pallet and tote conveying, sorters, PLC Controls • Demonstrated and verifiable success leading field service and engineering groups • Ability to work well with customers in stressful situations • Excellent communication skills with the ability to negotiate through extreme high-pressure situations with customers. • Must have a strong customer focus and be able to build relationships and establish trust, respect, competence, and confidence effectively and quickly. • Proven ability to recruit, develop and retain staff. • Supervisory Responsibilities • This position manages all leaders within the department (3) with a department size of (20+) and is responsible for the management and hiring of the employees within that department. • Other Requirements/Comments [travel, after hours, physical demands, etc.] • Regular travel to KPI and Customer facilities as required (up to 40%).

🏖️ Avantages

• - Medical Insurance • - Dental Insurance • - Vision Insurance • - Health Care Concierge Service • - 401(k) Retirement Plan (Pre-tax & Roth) • - Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability • - Voluntary Life & AD&D Insurance • - Voluntary Accident, Critical Illness & Hospital Indemnity Insurance • - Pet Insurance • - Milk Stork Program • - Wellness Program with gift card redemption and wellness challenges • - Paid Time Off (Vacation, Sick & 10 Holidays) • - Training & Development