Field Service Engineer

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🕒 il y a 2 mois

🏰 Missouri, Tennessee, +1 états de plus – Distant

🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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KPM Analytics

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2015

💼 Conseil

🏥 Santé

📦 Logistique

💰 €43 500 000 Debt Financing - KPM Analytics en 2021-07

Consulting • Healthcare • Logistics

KPM Analytics est un fournisseur mondial d'instruments analytiques et de solutions de contrôle qualité axés sur la qualité des produits, la sécurité alimentaire, la réduction des déchets et la protection des marques. L'entreprise conçoit et fabrique des équipements d'analyse de laboratoire et en ligne, y compris des analyseurs d'humidité et de composition par proche infrarouge (NIR), des analyseurs de chimie humide automatisés (SmartChem), des systèmes d'inspection visuelle et de détection de corps étrangers, des instruments de rhéologie (Mixolab, Alveolab) et des capteurs de processus, offrant également formation et support via KPM Academy et un réseau de distribution mondial. Ses clients sont principalement d'autres entreprises dans les secteurs de la production alimentaire, du moulinage, des boulangeries, des tests environnementaux et des industries de processus recherchant des instruments de contrôle de processus en laboratoire et en ligne.

Description

• Technical Field Support: Travel to customer sites throughout North America to perform Installation & Training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment. • The position is focused on KPM Machine Vision systems designed for the process market. • Serve as primary contact for corresponding site visits and troubleshooting; requires effective communication skills. • Provide guidance on the proper use of KPM products, leveraging multiple communication. • Maximize customer satisfaction through professional interaction with customers while working on critical issues. • Ensure technical issues are documented and solutions implemented through following established policies and procedures; accurately capture customer interactions and case details in Salesforce. • Prepare weekly field report. • Process Improvement: Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements. • Provide timely and accurate feedback to the manufacturing and engineering groups for collective analysis and trend identification. • Responsible for continuous learning; broadening skills set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources. • Consult with other departmental and managerial personnel; improve customer service quality results by studying, evaluating, and re-designing processes.

🎯 Exigences

• Experience: 5+ years of Field Service or related field; experience supporting high-volume processing customers preferred • Education: BS, Mechanical or Mechatronics Engineering, Electrical Engineering • Develop and nurture strong relationships with KPM • Knowledge of principles and processes for providing high-quality customer • Skilled with repairing, troubleshooting, installing and equipment • Rapid learning and application of the latest • Strong knowledge of mechanical and conveyance systems, and electrical • Approach complex tasks and problems by breaking them • Systematically compare multiple alternatives. • Notices discrepancies and inconsistencies in available information. • Excellent written and verbal communication • Ability to read/interpret technical diagrams (instrument components). • Ability to multi-task under pressure with minimal • Make decisions and good judgments of special • Great organizational • Ability to plan and execute travel/customer • Ability to perform service-related tasks (parts removal/installation) at heights between 3-

🏖️ Avantages

• Work Environment: Typical onsite activities will be in food processing facilities, bakeries, factories, chemical laboratories, and Universities where personal protective equipment (PPE) may be required. • Continuous learning is a way of life and ideal candidate has a passion for learning innovative technology and with a desire to deliver KPM’s product portfolio. • Up to 75% of travel expected, with occasional international travel outside of North America.