Senior Director of Customer Success

il y a 21 jours

🌵 Arizona – Remote

Bien que cet emploi soit listé dans Arizona, cette entreprise pourrait être ouverte à l'embauche distante dans d'autres états.

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Kryterion, Inc.

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Education • Enterprise • SaaS

Kryterion, Inc. est un leader mondial des solutions de tests en ligne, fondé en 2001. L'entreprise propose une solution SaaS tout-en-un qui soutient des flux de travail intuitifs, garantissant sécurité, contrôle et flexibilité dans le développement, la gestion et la livraison multi-modaux des tests. Avec des taux élevés de satisfaction des candidats et de rétention des clients, Kryterion dessert un large éventail d'industries dont la santé, le gouvernement et les services professionnels. La société est basée à Phoenix, Arizona, et dispose d'une présence au Royaume-Uni.

201 - 500 employés

📚 Éducation

🏢 Entreprise

☁️ SaaS

Description

• Lead, mentor, and inspire a subset of the CSM team, particularly those managing enterprise and high-potential clients. • Partner with the CCSO to establish and execute objectives that align with Kryterion’s growth strategy. • Implement innovative strategies to retain and expand our enterprise and high-potential clients, ensuring the delivery of value-added services. • Build and nurture strong relationships with key client stakeholders. • Collaborate with cross-functional teams to ensure that services are delivered efficiently and meet client expectations. • Review and manage client contracts to ensure accuracy in billing and compliance with service delivery agreements. • Identify opportunities for product enhancements based on client feedback and market demands. • Work closely with teams across engineering, product management, finance, and test delivery services to resolve escalated client issues and improve operational processes.

🎯 Exigences

• 10+ years of experience in Project Management, Consulting, or Customer Success Management • 8+ years of client-facing account management experience, with a strong technical understanding. • Demonstrated success in leading and developing high-performing teams including 5+ years of direct people management • Experience in the testing or certification industry is highly preferred. • Proven success in managing and growing enterprise client relationships. • Exceptional communication, negotiation, and conflict resolution skills. • Strong business acumen with the ability to translate client needs into actionable outcomes. • Experience implementing or optimizing Customer Success technologies such as Gainsight or similar • Demonstrated ability to lead change and scale global customer success operations in a growing organization • Ability to manage multiple priorities in a fast-paced, results-driven environment. • Expertise with web-based software and hosted applications. • Strong proficiency in Microsoft Excel, Word, Project, and Outlook. • Experience with Hubspot, Salesforce or similar customer management platform.

🏖️ Avantages

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events