Senior Product Manager – Service Delivery

🕒 il y a 4 jours

🇺🇸 États-Unis – Télétravail

💵 $140 000 - $170 000 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

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LawnStarter

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

👥 B2C

🏪 Place de marché

🏠 Immobilier

💰 €10 500 000 Venture Round en 2019-11

B2C • Marketplace • Real Estate

LawnStarter est une plateforme de services qui propose des services d'entretien de pelouse abordables en un clic. Avec une commande en ligne rapide, un service de qualité et une application conviviale, LawnStarter permet aux clients de planifier et gérer facilement les services d'entretien de pelouse. Ceux-ci incluent la tonte de pelouse, la fertilisation, la taille de buissons et le désherbage. L'entreprise s'associe à des professionnels locaux pour garantir des services fiables et assurés tout en soutenant les petites entreprises. LawnStarter propose ses services dans de nombreuses localités aux États-Unis, aidant les clients à garder leurs pelouses belles et bien entretenues.

Description

• This is a broad Senior PM role on the quality, trust, and communication side of service delivery — setting the right expectations on both sides, steering Pros to deliver great work, resolving conflicting interests fairly, and making our AI-powered support genuinely good. • You'll work on live, high-scale systems with a mandate to make them better. • You'll work alongside other PMs; your center of gravity is the trust between both sides of the marketplace. • You'll shape strategy, policy, and the systems behind a whole slice of the post-booking experience — not optimize one screen. • You'll build the policies and the decision systems that resolve these fairly and consistently at scale — and make the judgment call yourself when there's no clean answer. • You'll own the eval systems — golden datasets, automated judges, regression detection, human-review sampling — that define what 'good' means for an open-ended conversation.

🎯 Exigences

• AI-native. You use AI daily in your own work, and you have real intuition for how to measure whether an AI experience is actually good — not just whether it shipped. • Comfortable making two-sided calls. You can hold both the customer's and the Pro's interest in your head at once, and you're willing to make the call when they conflict — clearly, and with a rationale you'd defend to either side. • You design for the right outcome up front. You're not satisfied grading work after the fact — you'd rather get the expectations right at the start so the job goes well in the first place, for both the customer and the Pro. • A marketplace systems thinker. You see service delivery as a system of incentives, policies, and feedback loops — not a set of screens — and you design rules that hold up across edge cases and bad actors. • Data-informed. You live in the numbers that matter here — CSAT, resolution rate, eval scores, churn, deflection — and you know when the data is thin enough that a judgment call is needed. • Technically fluent. You partner with engineers on how AI and messaging systems work and give real feedback on design tradeoffs.

🏖️ Avantages

• Base salary: $140,000 - $170,000 • Equity: The systems you'll work on touch every customer and Pro — quality, trust, and retention all run through service delivery. We want you invested in the long-term outcome. • Healthcare: Medical, dental, and vision • Fully remote: Work from anywhere in the US. This role requires deep focus and close partnership with engineering and ops — we trust you to manage your environment. • Flexible PTO: We Focus On Results