Program & Integrations Manager

🕒 il y a 28 jours

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Legacy Service Partners

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2021

🤝 B2B

🏢 Entreprise

💰 Private equity en 2023-02

B2B • Enterprise

Legacy Service Partners est une plateforme de partenariat et de croissance pour les entreprises locales de services à domicile, réunissant des entreprises leaders dans le domaine du CVC, de la plomberie et de l'électricité, et fournissant capital, manuels d'exploitation et support de plateforme partagé pour les aider à évoluer tout en préservant le leadership local et l'identité de marque. La société se positionne comme orientée "opérateurs d'abord", offrant un soutien stratégique en marketing, finance, technologie et gestion des talents pour que les entreprises partenaires puissent croître plus rapidement et de manière plus durable sans perdre leur autonomie.

Description

• Drive the integration of ServiceTitan for new partners, ensuring efficient data migration, minimal disruption, and swift adoption according to LSP standards. • Collaborate with finance, data counterparts, and external ServiceTitan consultants to establish and maintain standardized configurations across the platform. • Own and manage ServiceTitan-Sage integration projects, aligning financial data and systems across the platform and supporting the accounting team throughout the process. • Regularly review and clean up data in ServiceTitan and legacy systems to maintain data integrity across all partner entities. • Manage relationships with ServiceTitan specialists and internal stakeholders to ensure smooth integration and ongoing support. • Track KPIs related to integration timelines, data integrity, and early adoption milestones for new partners. • Partner with the Technology team to execute a comprehensive ServiceTitan feature adoption program for all partners, facilitating the rollout of new features with effective communication, training, and change management. • Provide ongoing support for ServiceTitan implementations with a focus on user training, system configurations, and workflows. • Act as the primary onsite project coordinator and point of contact for ServiceTitan implementation strategy, process, and feature adoption across the platform. • Provide end-user support related to Model Tenant workflows, configurations, and best practices. • Track KPIs related to training effectiveness, user competency, and feature adoption, using insights to prioritize program improvements.

🎯 Exigences

• Bachelor's degree in project management, technology, or a related field • 4+ years of experience in project management, software implementation, or software support roles • 3+ years of hands-on ServiceTitan experience required; STCU certification and familiarity with Sage a plus • Proficiency in data cleanup, maintenance practices, and user role and permission management within ServiceTitan • Proven ability to manage complex, multi-party implementation projects and deliver results on time • Excellent communication, training delivery, and organizational skills • Strong collaborative relationship-building skills across diverse internal and external stakeholders • Familiarity with KPI tracking and data-driven decision making • Proactive and adaptable with the ability to thrive in a fast-paced environment • High willingness to travel to partner company locations across the platform

🏖️ Avantages

• fully employer-paid medical, dental, and vision options • 401(k) with company match • continuous investment in your growth through training and education stipends