Field Service Engineer II

🕒 il y a 2 jours

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

💵 $29 - $43 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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LGC

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1842

🏥 Santé

🍽️ Alimentation et boissons

🏭 Fabrication

Healthcare • Food & Beverage • Manufacturing

LGC est un leader mondial des outils pour les sciences de la vie, qui s’associe à ses clients pour apporter des solutions innovantes à certains des défis les plus complexes au monde. L’entreprise est spécialisée en diagnostics et en génomique, et propose des produits et services qui renforcent la sécurité des aliments, des médicaments et de l’environnement. Son expertise couvre également les thérapies à base d’acides nucléiques, Biosearch Technologies et les étalons de référence, au service de diagnostics fiables et de la conformité aux exigences de sécurité. Son engagement envers la science et la santé publique s’illustre dans sa réponse aux pandémies mondiales et sa contribution à la conservation grâce aux technologies de génotypage. En collaborant avec des laboratoires utilisateurs finaux, des acteurs de la biopharma et des institutions académiques, LGC fait progresser la médecine de précision et élève les normes de santé à l’échelle mondiale via la recherche, les essais d’aptitude (proficiency testing) et le développement de nouvelles technologies.

Description

• Provide front-line technical support for LGC laboratory instrumentation and consumables • Resolve technical equipment and software problems remotely and onsite at customer locations • Perform instrument installations, system start-up, integration support, commissioning, repairs, preventative maintenance, and production optimization • Deliver onsite operator and technical training to customers • Log and forward instrument issues and engineering design requests to the Field Service Advisor team • Shadow and assist senior Service Engineers during installations • Provide independent service support without direct oversight • Participate in 24/7 on-call emergency service support and troubleshooting • Collaborate with the Field Service Manager, service team members, Field Service Engineers, Technical Advisor team, and Sales • Lead or collaborate on customer issue resolution, process improvements, corrective actions, and service case completion • Support new processes and instrument implementation in the field • Contribute to service-related KPIs including FRFT, customer satisfaction, TAT, MTTR, and onsite completion days • Support special projects and delegate tasks when appropriate • Address corporate initiatives and other business needs as assigned

🎯 Exigences

• 2-year degree in a mechanical, industrial, or electrical technical field, or equivalent amount of experience • Knowledge of basic engineering principles, theories, and techniques • 3 years’ experience in Field Service • Preferred: 3 years’ experience in Field Service in the Life Science or Ag-Bio Science field • Valid driver’s license and good driving record • Clean criminal record due to travel visa qualification requirements • Ability to travel up to 75%, domestically and internationally • Availability for 24/7 on-call emergency service support • Ability to provide service support independently of direct oversight • Strong customer care and customer experience focus • Adaptability and willingness to change and flex work schedule as needed • Excellent written and oral communication • Ability to work closely with internal and external teams • Current U.S. work authorization • Must not require sponsorship for temporary visas, including H-1B, H-2B, OPT, O-1, and TN • Alignment with LGC values: Passion, Curiosity, Integrity, Brilliance, and Respect

🏖️ Avantages

• Competitive compensation with strong bonus program • Comprehensive medical, dental, and vision benefits for employees and dependents • FSA/HSA pre-tax savings plans for health care, childcare, and elder care • Deductible Buffer Insurance and Critical Illness Insurance • 401(k) retirement plan with matching employer contribution • Company-paid short- and long-term disability, life insurance, and employee assistance program • Flexible work options • Pet Insurance • Enhanced Parental leave of 8 additional weeks • PTO that begins immediately • Monthly onsite/virtual Town Hall meetings • Cheer program recognizing outstanding work • Company-wide social events • Frequent catered lunches