Area Service Manager – ASM

🕒 il y a 14 jours

🏄 California – Distant

🏄 California – Remote

💵 $108 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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LG Energy Solution Vertech, Inc.

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2022

⚡ Énergie

🛍️ eCommerce

☁️ SaaS

Energy • eCommerce • SaaS

LG Energy Solution Vertech, Inc. est la division américaine de stockage d'énergie de LG Energy Solution, spécialisée dans les systèmes de stockage d'énergie intégrés et les services associés. Ils s'engagent à offrir des solutions fiables et financières solides, tout en favorisant des partenariats solides basés sur la transparence et la confiance. Axé sur l'expérience client, LG Energy Solution Vertech améliore le succès des projets grâce à son expertise en technologie des batteries et en intégration de systèmes, et fournit un support complet tout au long du cycle de vie des projets de stockage d'énergie.

Description

• Own and deliver area-level service KPIs, including contractual availability, preventative maintenance (PM) compliance, response time / MTTR, safety performance, and service execution quality and cost efficiency. • Monitor performance across all assigned sites and identify risks, trends, and underperformance proactively. • Develop and drive recovery plans for underperforming sites, including escalation management. • Lead and manage multiple site-based teams, including technicians, engineers, and site leads. • Optimize labor allocation and workload distribution across sites based on priorities and system criticality. • Ensure appropriate staffing, training, and readiness to meet service demands and contractual obligations. • Drive technician productivity, performance management, and capability development. • Ensure consistent execution of service standards, procedures, and best practices across all sites. • Oversee and enforce compliance with preventative and corrective maintenance programs, OEM guidelines and service procedures, and regulatory and safety requirements. • Standardize workflows and implement continuous improvement initiatives across the portfolio. • Act as the primary service leader for customer relationships at the area level. • Lead performance reviews, operational updates, and escalation discussions with customers. • Coordinate with internal stakeholders (Engineering, Warranty, Commercial, Project Management) to resolve issues. • Manage vendor performance and service delivery, including escalation as needed. • Ensure compliance with contractual service obligations and warranty requirements. • Partner with commercial and contract teams to manage performance risks (e.g., availability exposure, LDs), scope changes, and service issues.

🎯 Exigences

• Proven experience managing multi-site or regional service operations, preferably in BESS or renewable energy. • Strong leadership capability managing distributed technical teams. • Demonstrated experience owning and delivering operational KPIs (availability, safety, reliability). • Strong customer management and escalation handling experience. • Solid technical foundation in electrical and mechanical systems. • Troubleshooting complex system issues (hardware/software). • Ability to prioritize, make decisions, and manage tradeoffs across multiple sites. • Strong communication and cross-functional collaboration skills. • Bachelor's degree in Electrical, Mechanical, Power, or Energy Engineering (or equivalent experience). • 5+ years managing technical teams. • 5–8+ years in renewable energy, power systems, or BESS operations. • Willingness to travel as required to support regional operations. Up to 30% Travel

🏖️ Avantages

• 100% employer‑paid medical • dental • vision • life • and disability insurance