National Account Manager

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Libra Solutions

Site WebLinkedInTous les Emplois

201 - 500 employés

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

Libra Solutions est une entreprise dédiée à alléger le fardeau des litiges en tirant parti de l'innovation technologique et de sa solidité financière. Elle vise à rétablir l'équité dans les litiges judiciaires, permettant des résultats justes indépendamment des ressources financières. Les offres de Libra Solutions incluent l'amélioration des flux de travail critiques grâce à la technologie, le financement des plaignants en cas de blessures corporelles, l'achat ou le financement de créances médicales, et le financement d'héritage. Leur plateforme Personal Injury Solutions facilite les opérations pour les avocats et les prestataires de soins de santé, tandis qu'Oasis Financial soutient les plaignants en dommages corporels en attente de règlement. MedLien® Solutions aide les prestataires de soins de santé en fournissant une liquidité immédiate. De plus, ils offrent un financement d'héritage pour aider les héritiers à accéder plus rapidement à leur héritage. Libra Solutions s'engage à faire preuve de leadership et d'intégrité, participant activement à des organisations à but non lucratif qui plaident pour l'accès des patients aux soins de santé et pour un prêt responsable aux consommateurs.

Description

• Serve as the primary relationship owner for MoveDocs' largest and most strategic law firm partnerships. • Build and maintain trusted relationships with firm leadership and key stakeholders. • Develop a comprehensive understanding of each firm's structure, objectives, workflows, office locations, and market dynamics. • Act as the internal subject matter expert on assigned accounts and ensure alignment across departments. • Lead regular business reviews, market visits, and strategic planning discussions. • Proactively identify workflow breakdowns and implement corrective actions before they affect scheduling, settlement timelines, or customer satisfaction. • Own forward-looking account plans, forecast top-of-funnel growth, and partner with Revenue, Operations, and Analytics leadership on staffing models. • Monitor account performance using operational and financial metrics, client feedback, and Power BI dashboards. • Drive preventative process improvements, tighter execution discipline, and sustainable service results. • Coordinate cross-functional resources to resolve issues and improve execution. • Establish expectations with law firm partners regarding quality, responsiveness, and workflow adherence. • Drive continuous improvement in workflows, communication, service delivery, SLAs, and mutual accountability. • Build partnerships across Operations, Revenue, Product, and Executive Leadership. • Lead through influence, facilitate root-cause analysis, and align stakeholders around solutions. • Own issue resolution end-to-end and maintain accountability through implementation. • Partner with Regional Vice Presidents and Operations leaders to ensure consistent execution across locations. • Maintain regular visibility within assigned firms through travel and in-person engagement. • Ensure MoveDocs service standards are delivered consistently across offices and markets. • Drive revenue growth, retention, expansion, client satisfaction, settlement-rate achievement, forecast accuracy, escalation reduction, platform adoption, and successful cross-functional initiatives. • Complete quarterly business reviews with firm leadership. • Within 90 days, establish credibility, develop 2027 top-of-funnel forecasts, and create remediation plans for the top 3–5 risks per relationship. • Within 6 months, reduce escalations, improve operational metrics including settlement rate, and implement at least one scalable workflow improvement per relationship.

🎯 Exigences

• Proven success managing complex, enterprise-level client relationships. • Experience managing operationally complex accounts where success depends on workflow execution. • Strong executive communication and relationship management skills. • Ability to analyze data, identify trends, and translate insights into action. • Demonstrated experience leading cross-functional initiatives without direct authority. • Strong operational mindset focused on accountability, execution, and continuous improvement. • Track record of driving behavior change with external partners or customers. • Comfort operating in an ambiguous environment and taking ownership without clear authority. • Ability to lead through influence. • Ability to travel regularly to support client relationships and business objectives. • Strategic thinking. • Relationship building. • Operational drive. • High accountability. • Collaboration and influence. • Proactive problem solving. • Customer focus and strong business acumen.

🏖️ Avantages

• Competitive compensation • Choice of multiple medical plans • Dental insurance • Vision insurance • Life insurance • 401(k) with generous company match • Flexible spending accounts for medical and dependent expenses • Time off to recharge