Customer Success Manager

il y a 24 jours

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Lifesight

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eCommerce • B2B • Marketing

Lifesight est une plateforme unifiée de mesure marketing alimentée par l'IA, qui aide les marques et les marketeurs à mesurer le véritable impact incrémental à travers les canaux, à prévoir les résultats et à optimiser les dépenses médias. Elle combine la modélisation de mix marketing causal, les tests d'incrémentalité géo-localisés et l'attribution ajustée pour l'incrémentalité pour fournir des insights précis et respectueux de la vie privée, alignant marketing et finance, tout en réduisant les dépenses publicitaires inutiles. La plateforme intègre des données en ligne et hors ligne, offre des prévisions et une planification de scénarios, et s'adresse aux cadres dirigeants, marketeurs, planificateurs médias et équipes d'analyse au sein de marques et agences en forte croissance.

201 - 500 employés

Fondée en 2017

🛍️ eCommerce

🤝 B2B

💰 Seed Round en 2018-05

Description

• Lead onboarding of new clients: set up the product, provide training, establish “time-to-value” milestones. • Build and maintain trusted relationships with key stakeholders in client organizations, acting as their primary post-sale contact. • Monitor product adoption, usage metrics, customer health (e.g., engagement, satisfaction, risk of churn) and proactively intervene when usage drops or issues emerge. • Conduct regular reviews with brands/agencies (e.g., Quarterly Business Reviews) to demonstrate value, review goals, align next steps, and gather feedback. • Serve as the voice of the customer internally: gather feedback, surface feature-requests, escalate major issues to Product, Support, or Engineering teams. • Drive retention, renewals and account growth: identify upsell/cross-sell opportunities based on usage and value realization, and work with Sales Teams to expand the account. • Collaborate cross-functionally (Sales, Product, Marketing) to ensure seamless customer experience, remove road-blocks, and align customer success strategy • Coordinate to build and share success stories, testimonials or case studies with marketing to showcase customer value and advocacy • Educate clients on how to use the tool so they become self-sufficient power users.

🎯 Exigences

• 5+ Experience in customer success, account management or related roles in a SaaS / tech environment. • Strong communication and relationship-building skills; ability to engage with both technical and business stakeholders. • Analytical mindset: comfortable with data, usage metrics, health scoring and deriving insights to drive action. • Ability to manage multiple accounts/clients, prioritize proactively, spot risks and opportunities. • Familiarity with CRM/CS tools (e.g., Salesforce, Gainsight, HubSpot) and comfortable working cross-functionally. • Understanding of measurement/marketing analytics, attribution, digital marketing or related fields - especially for a measurement-SaaS tool. • A Bachelor's degree in a business, marketing, technology or scientific discipline preferred • Advanced Excel Skills - highly numerate with a good eye for numbers and detail • Cultural awareness and an appreciation of diversity • Problem-solving skills & the ability to identify inefficiencies & implement solutions

🏖️ Avantages

• Bonus based on performance • Competitive salary • Dental insurance • Flexible schedule • Health insurance • Opportunity for advancement • Paid time off • Training & development • Vision insurance