Lighting Salesperson – Phone and Online Sales

🕒 il y a 2 mois

🔔 Pennsylvania – Distant

🔔 Pennsylvania – Remote

💵 $50 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🤑 Commercial

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Lighting New York

Site WebLinkedInTous les Emplois

51 - 200 employés

🛍️ eCommerce

🛒 Commerce de détail

eCommerce • Retail • Home Decor

Lighting New York est un détaillant en ligne spécialisé dans une large gamme de produits d'éclairage, y compris les plafonniers, les lustres, les appliques murales et l'éclairage extérieur. La société offre un service client exceptionnel, un programme Pro pour les designers et entrepreneurs qui inclut des avantages tels que des prix réduits et une gestion de compte dédiée. Lighting New York vise à fournir des solutions d'éclairage uniques et des articles de décoration, garantissant des options de haute qualité et stylisées pour les espaces résidentiels et commerciaux.

Description

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns. • Provide accurate quotes and assist with customer satisfaction-related inquiries. • Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers. • Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion. • Collaborate with vendors to resolve order discrepancies and ensure seamless order processing. • Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams. • Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues. • Continuously evaluate and suggest process improvements that enhance the customer experience. • Maintain awareness of current promotions, competitive products, and key product features. • Attend ongoing product knowledge and continuous learning training sessions. • Maintain a positive, professional, and enthusiastic tone in all customer interactions.

🎯 Exigences

• Strong communication and interpersonal skills • Exceptional customer focus and client relationship management • Excellent organizational and time management skills • Ability to multitask across phone, email, and chat platforms • Analytical thinking and problem-solving capabilities • Basic product knowledge and a willingness to learn continuously • Self-motivated with the ability to work independently and follow directions with minimal oversight

🏖️ Avantages

• Health, Dental, and Vision insurance • Paid Time Off • Retirement savings program with match