Key Account Manager, German

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Lightspeed Commerce

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2005

☁️ SaaS

🛒 Commerce de détail

SaaS • Retail

Lightspeed Commerce est une plateforme SaaS de point de vente (POS) et de paiements basée sur le cloud qui soutient le commerce en personne et en ligne pour les détaillants, restaurants, installations de golf et grossistes. Elle fournit des solutions de POS omnicanal, gestion des stocks, eCommerce, paiements et rapprochement, gestion de la main-d'œuvre et des salaires, analyses/infos (y compris Lightspeed AI), intégrations matérielles, financements et outils de gros (NuORDER). Lightspeed met l'accent sur des systèmes évolutifs et personnalisables pour les entreprises multi-sites et fait état de soutenir environ 150 000 emplacements clients dans le monde.

Description

• You act as the primary point of contact for our largest and most important customers in the hospitality sector • You develop and manage strategic account plans to drive growth, retention and product utilization • You proactively work on product adoption and ensure Net Revenue Retention (NRR) increases in your portfolio • You plan and conduct quarterly business reviews and success plans • You analyze usage data, go-live milestones and health scores to identify and address risks early • You build strong, trusted relationships with C-level and operational stakeholders — with the goal of establishing Lightspeed as a long-term strategic partner • You work cross-functionally with Product, Customer Success, Implementation and Support to ensure an excellent customer experience

🎯 Exigences

• 3–5+ years of experience in Account Management or Strategic Customer Success in a B2B SaaS environment, ideally with enterprise clients • You have a deep understanding of SaaS metrics (NRR, Product Adoption, Expansion, Renewals, Churn) and use them to manage your portfolio • You have a strong sense of ownership, are hands-on, data-driven, and also excel at relationship management • You have experience dealing with multi-tiered stakeholder structures and are confident interacting across C-level, operations and tech • You are fluent in German and English • Experience in the hospitality, POS or hospitality-tech industry is a plus but not required

🏖️ Avantages

• Work from Anywhere: Work remotely for up to 60 days per year – worldwide • Modern working: hybrid models that offer flexibility • Equity: Participate in the Lightspeed Stock Option Program • €400 Health & Wellness Budget: For your physical and mental health • Mental Health Support via the Modern Health app • Structured learning: LinkedIn Learning, internal career GPS & external trainings • Impact-driven environment: Small, agile team with a global vision