Technical Account Manager

Emploi pas sur LinkedIn

🕒 il y a 8 mois

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

💵 $110 000 - $165 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🧑‍🔧 Responsable de comptes techniques

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Locksmart Australia

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1 - 10 employés

🔐 Sécurité

🏢 Entreprise

Security • Enterprise

Locksmart Australia est le partenaire de confiance pour Ojmar Intelligent Locking Systems, opérant en Australie et en Nouvelle-Zélande. Anciennement connue sous le nom d'Ojmar Australia, l'entreprise se spécialise dans la fourniture de solutions de verrouillage de pointe, incluant des systèmes mécaniques et intelligents conçus et fabriqués en Espagne. Offrant un service national pour les casiers et les serrures de casiers, Locksmart Australia garantit des normes élevées de sécurité et de fiabilité. Elle propose un service complet allant de la fourniture à l'installation, adapté aux besoins des entreprises cherchant à mettre en œuvre des solutions sécurisées pour les casiers et le stockage.

Description

• Build and Nurture Relationships: Develop strong, long-lasting client relationships and act as a trusted advisor, understanding their unique needs and goals. • Drive Onboarding and Value: Guide clients through the production onboarding process, providing support and training to ensure they gain maximum value from the product or service. • Proactively Ensure Satisfaction: Monitor client satisfaction and proactively address any potential issues or concerns to prevent churn and foster a positive client experience. • Act as Client Advocate: Serve as the internal advocate for the client, sharing their feedback and needs with internal teams (e.g., product development) to influence future offerings. • Identify Growth Opportunities: Identify opportunities for upselling or cross-selling and collaborate with sales to expand the client relationship, ensuring continued growth and value realization.

🎯 Exigences

• Bachelor's degree with a preference for a STEM degree or equivalent employment. • 5+ years of experience in a technical account management or customer success manager role. • Current, solid sysadmin skills in Linux (and preferably Windows). • Exceptional interpersonal and communication skills, both written and verbal. • Strong project management skills. • Strong understanding of enterprise storage solutions. • Strong technical skills working with IT system administrators or developers. • Proven ability to build and maintain strong customer relationships. • Ability to work independently and as part of a team. • Ability to manage multiple projects simultaneously.

🏖️ Avantages

• Competitive compensation and benefits. • Multiple health insurance options. • Medical FSA and Dependent Care FSA. • Dental insurance. • Vision insurance. • 401(k) savings plan with employer matching. • Employer-sponsored long-term disability. • Paid holidays and PTO that increases with longevity at the company. • Discounted health club membership. • Flexible work arrangements, including remote opportunities. • Collaborative and innovative work environment. • Opportunities for growth!