Product Manager – Data

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Lumin Digital

Site WebLinkedInTous les Emplois

51 - 200 employés

💳 Fintech

🤝 B2B

☁️ SaaS

Fintech • B2B • SaaS

Lumin Digital est une entreprise spécialisée dans les solutions bancaires numériques de nouvelle génération pour les unions de crédit et les banques. Leur plateforme offre une large gamme de services, notamment des solutions bancaires de détail et commerciales, l'ouverture de comptes numériques et des outils pour améliorer l'engagement des utilisateurs et l'efficacité opérationnelle. Avec un accent sur l'innovation et la technologie de pointe, Lumin Digital utilise l'intelligence artificielle et des fonctionnalités de sécurité robustes pour offrir des services cloud natifs sans interruption. Ils sont reconnus pour favoriser la croissance des affaires et la réduction des coûts pour les institutions financières, s'adapter aux nouvelles technologies et offrir une expérience utilisateur améliorée.

Description

• Define and own the product strategy and multi-year roadmap for Lumin Digital’s CRM capabilities, ensuring alignment with client needs, competitive positioning, and company objectives. • Lead the end-to-end product lifecycle for CRM features – from market research and discovery through requirements definition, delivery, and post-launch optimization. • Develop a deep understanding of how financial institutions manage member relationships, including lifecycle marketing, segmentation, personalization, and cross-sell/upsell strategies. • Partner with engineering teams to architect CRM integrations with third-party platforms (e.g., Salesforce, HubSpot, MemberDev, Engageware) and internal data sources. • Define member journey frameworks and work cross-functionally with design and data teams to build targeted, personalized experiences within the Lumin platform. • Drive adoption of CRM features by collaborating closely with client success and account management teams to support onboarding, training, and ongoing feature utilization. • Establish and monitor KPIs and success metrics for CRM initiatives, leveraging product analytics to continuously improve and iterate. • Serve as a thought leader on CRM strategy within financial services – staying current on market trends, member engagement best practices, and the evolving CRM technology landscape. • Mentor and guide junior product managers and cross-functional contributors, fostering a culture of product excellence and continuous improvement. • Engage with the Lumin Digital community, contributing to organizational growth through honest, candid, and respectful feedback. • Lead rapid, disciplined experimentation in CRM, leveraging AI to accelerate prototyping and enhance segmentation and engagement capabilities through controlled pilots. • Perform other duties as assigned.

🎯 Exigences

• 6+ years of product management experience, with at least 3 years directly focused on CRM product development in a B2B SaaS, fintech, or financial services environment. • Proven track record of building, launching, and scaling CRM solutions — with the ability to speak to measurable impact: where the product started, gaps identified, and client or engagement growth achieved. • Deep familiarity with CRM platforms and ecosystems such as Salesforce, HubSpot, Microsoft Dynamics, or purpose-built financial services CRM tools. • Strong understanding of member/customer lifecycle management, segmentation strategies, campaign orchestration, and personalization at scale. • 2+ years of hands-on experience managing CRM integrations and APIs — comfortable getting into the technical weeds on data flows, integration architecture, and platform connectivity. • Demonstrated ability to translate ambiguous, complex business needs into clear product requirements and well-scoped delivery plans. • Strong data literacy – comfortable analyzing product metrics, building business cases, and making data-driven decisions. • Experience with Agile methodologies and tools (e.g., JIRA, Confluence). • Exceptional communication and stakeholder management skills, with the ability to influence without authority across engineering, design, sales, and executive audiences. • BA/BS degree in a related field, or equivalent combination of education and professional experience.