Senior Zendesk Developer

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $102 000 - $156 500 / an

⏰ Temps Plein

🟠 Senior

🖥 Ingénieur Logiciel

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Lyra Health

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2015

🏥 Santé

⚕️ Assurance santé

☁️ SaaS

💰 €235 000 000 Series F en 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health est une entreprise de santé mentale qui collabore avec les organisations pour offrir des avantages complets et efficaces en matière de santé mentale aux employés à l'échelle mondiale. En proposant des soins de santé mentale basés sur des preuves, Lyra Health améliore le bien-être des employés et a un impact significatif sur les performances de l'entreprise. Leur plateforme offre un soutien de haute qualité grâce à un réseau mondial de professionnels, utilisant une technologie de correspondance par IA pour connecter rapidement les membres avec des prestataires adaptés. Lyra Health s'adresse aux familles, couples, adultes et enfants, en offrant un soutien pour divers besoins en santé mentale. Leurs programmes visent à améliorer la santé des employés, à accroître la productivité et à réduire les coûts de santé, tout en offrant une expérience fluide aux membres.

Description

• Gather business requirements, design, develop, and implement customized Zendesk solutions, including Zendesk AI features to optimize workflows and enhance support processes • Build and maintain Zendesk integrations with third-party systems, such as CRM platforms, chatbots, and other internal tools • Serve as an administrator who manages configuration of help centers, profiles, roles, and business rules • Develop and maintain documentation for Zendesk configurations, customizations, and processes • Troubleshoot and resolve issues related to Zendesk configurations, workflows, and integrations • Conduct regular performance analysis and optimization of Zendesk configurations to ensure efficient and reliable system performance • Stay up-to-date with the latest Zendesk features, APIs, and best practices to recommend improvements and enhancements to the existing Zendesk implementation • Provide technical guidance and support to other team members on Zendesk-related projects • Design and run complex reports and dashboards using Zendesk Explore

🎯 Exigences

• 5+ years of experience as a Zendesk developer, administrator, or similar role with a track record of successful Zendesk implementations, customizations, and integrations • 3+ years of experience in general technical development, customer support, or engineering role • 1+ years’ experience implementing Zendesk Agent Copilot + Zendesk Advanced AI • Strong knowledge and experience managing Zendesk architecture, APIs, and integrations (i.e. Salesforce) • Strong problem-solving skills with the ability to deliver on time with minimal supervision in a highly technical, customer-focused service environment • Excellent communication and relationship building skills with the ability to share insights, demos, and process expectations with stakeholders and colleagues, both locally and remotely • Passionate about teaching and empowering others

🏖️ Avantages

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • Well-being perks and activities, surprise swag, regular community celebration…and more!