Senior Operations Excellence Consultant

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Lyric - Clarity in motion.

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201 - 500 employés

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Lyric est une entreprise leader en technologie de la santé, spécialisée dans les solutions de précision et d'intégrité des paiements. Avec plus de 30 ans d'expérience, Lyric vise à simplifier l'administration des soins en exploitant l'apprentissage automatique et l'analytique prédictive pour renforcer les acteurs des régimes de santé. L'entreprise propose une gamme de solutions, y compris la plateforme Lyric 42, l'édition pré-paiement, le module de diagnostic, la coordination des avantages, les bibliothèques de concepts et LyricIQ, qui combine des services de précision de paiement alimentés par l'IA. De plus, Lyric se concentre sur la transparence et la responsabilité dans le développement technologique, assurant une précision de paiement accrue, des efficacités administratives et une réduction de l'usure des prestataires. En tant que partenaire de confiance dans l'industrie de la santé, Lyric continue de fournir des technologies de pointe à l'intersection de la santé et de la fintech, soutenant les régimes de santé et les prestataires dans la transition vers les soins basés sur la valeur.

Description

• Lead operational readiness initiatives for new products, services, enhancements, and strategic initiatives across Client Success. • Lead operational intake activities for new products, services, and enhancements, ensuring operational requirements, dependencies, and readiness considerations are identified and incorporated into implementation planning. • Evaluate operational impacts, assess readiness against defined criteria, and develop operational readiness strategies that support go/no-go recommendations, risk mitigation, and successful adoption of new capabilities. • Translate technical and business requirements, system dependencies, and integration considerations into scalable operational workflows, readiness plans, and operational execution strategies. • Coordinate readiness activities and drive end-to-end alignment across Product, Engineering, Integration, and Client Success to ensure organizational preparedness prior to release. • Identify operational risks, dependencies, and gaps, facilitating cross-functional resolution to support successful delivery and readiness. • Monitor, evaluate, and communicate operational readiness status, execution progress, and operational insights to support informed decision-making and continuous improvement. • Develop, maintain, and continuously refine operational readiness frameworks, playbooks, runbooks, and supporting operational artifacts that enable consistent, scalable execution across Services.

🎯 Exigences

• Bachelor’s Degree in Business, Information Systems, Computer Science, Engineering, or a related field. • Minimum of five (5) years of experience in operational excellence, operational readiness, implementation, technical operations, program coordination, or a related operational discipline. • Minimum of three (3) years of experience partnering cross-functionally with Product, Engineering, Integration, and business teams in a technology or SaaS environment to lead complex operational initiatives without direct authority. • Minimum of three (3) years of experience translating technical requirements, system dependencies, and integration considerations into scalable operational processes, readiness plans, and successful product launch, service enablement, or organizational change initiatives. • Minimum of three (3) years of experience working in Agile or Kanban environments using Jira, Confluence, or similar work management platforms.

🏖️ Avantages

• Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.