Associate Director, Quantitative Research

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M3 USA

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2000

🏥 Santé

💼 Conseil

⚕️ Assurance santé

Healthcare • Consulting • Healthcare Insurance

M3 USA est une entreprise spécialisée dans la fourniture de solutions d’études de marché, de recrutement et de promotion pour le secteur de la santé. Elle s’attache à mettre en relation les professionnels de santé, en particulier les médecins, avec des outils et des ressources qui améliorent la pratique médicale. À travers une gamme de services, notamment : • études de marché qualitatives et quantitatives, • promotion multicanale, • recrutement dans la santé, • essais cliniques, M3 USA accompagne l’industrie des sciences de la vie en permettant aux professionnels de santé de rester informés et de prodiguer des soins optimaux. Filiale de M3 Inc. , M3 USA collabore avec des laboratoires pharmaceutiques de premier plan et propose des capacités de recherche étendues en Europe et aux États-Unis. L’entreprise est reconnue pour son approche data-driven et ses efforts de mise en réseau au sein de la communauté de santé.

Description

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution. • Responsible for providing guidance and mentoring members of the operations team. • Responsible for managing project escalations to ensure the project is completed on time and within budget. • Partner with internal stakeholders to address issues and improve performance on research projects. • Work closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements. • Investigate and manage project escalations. • Ensure the project is completed on time and to the satisfaction of the client. • Monitor productivity and quality of data collection of their team’s projects. • Oversee the billing process of the team, and ensuring projects end with expected profitability. • Support the development and implementation of best practices and policies for client service. • Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey. • Oversee the training of any new team members, as well as the training needs of current employees. • Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

🎯 Exigences

• Bachelor’s degree or equivalent work experience preferred • 5+ years of experience in Market Research • 3+ years of project management experience • Experience in healthcare focused Market Research preferred • Minimum of 1 year of experience managing employees preferred • Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred) • Be a self-motivated individual with exceptional time management, organizational skills and attention to detail. • Able to work well meet deadlines and under pressure. • Have exceptional written and verbal communication skills. • Have strong Microsoft Office skills including Excel, Outlook, and Word. • Have well-developed analytical and problem-solving skills. • Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

🏖️ Avantages

• 25 days annual leave • Participation in an annual bonus scheme linked to the profitability of the business • Pension 4%/4% employee/employer contributions of qualifying earnings • Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme • Cycle scheme