Global Incentives Program Manager

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

📋 Responsable de Programme

👻 Score fantôme 45%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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M3 USA

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2000

🏥 Santé

💼 Conseil

⚕️ Assurance santé

Healthcare • Consulting • Healthcare Insurance

M3 USA est une entreprise spécialisée dans la fourniture de solutions d’études de marché, de recrutement et de promotion pour le secteur de la santé. Elle s’attache à mettre en relation les professionnels de santé, en particulier les médecins, avec des outils et des ressources qui améliorent la pratique médicale. À travers une gamme de services, notamment : • études de marché qualitatives et quantitatives, • promotion multicanale, • recrutement dans la santé, • essais cliniques, M3 USA accompagne l’industrie des sciences de la vie en permettant aux professionnels de santé de rester informés et de prodiguer des soins optimaux. Filiale de M3 Inc. , M3 USA collabore avec des laboratoires pharmaceutiques de premier plan et propose des capacités de recherche étendues en Europe et aux États-Unis. L’entreprise est reconnue pour son approche data-driven et ses efforts de mise en réseau au sein de la communauté de santé.

Description

• Own and lead panel incentive management operations across M3MR Group divisions, providing strategic oversight of incentive program design, governance, and performance. • Act as the first escalation point for complex payment issues, with accountability for controls, compliance, and audit readiness, and oversight of vendor relationships and delivery. • Set standards and drive continuous improvement of technology payment tooling, processes, and reporting, coaching stakeholders across divisions to ensure consistent execution. • Design, develop, and implement new incentive processes and optimise existing workflows across divisions to improve payment turnaround times, reduce processing cost and error rates, and increase panellist satisfaction. • Ensure end-to-end accuracy and timeliness of standard and non-standard across all divisions of the M3 GR Group. • Prepare/approve complex orders per supplier requirements and internal controls; clear on-hold items and high-value/edge cases with root-cause fixes. • Maintain structured, secure data storage and correct permissions; keep Wallet/MR status current for internal/external users. • Own allocated incentives compliance SOP: User interface reporting requirements by payment methods, data protection policies and rules, and documentation standards. • Own the participant-payment compliance playbook: tax thresholds/reporting requirements by country, identity/anonymity rules, documentation and evidence standards. • Partner with Finance on report accuracy, error resolution and local rules; implement gating controls and maintain complete audit trails. • Prepare audit-ready evidence packs and assist responses to internal/external auditors. • Enforce pre-allocation safeguards: transactions/balance checks, value caps, reason codes, and dual approvals for exceptions; run high-value reviews. • Publish a monthly KPI pack (turnaround times, failure/return rates, on-hold backlog, stakeholder SLA fulfilment) and drive remediation plans. • Perform QA sampling and spot checks; document corrective/preventive actions. • Own commercial management of incentive/payment vendors: negotiate pricing, fees, rebates and service credits; improve contract terms (SLA, liability, data protection, settlement timelines) to reduce cost, mitigate risk, and deliver measurable financial benefit to M3MR Group. • Act as day-to-day owner for incentive/payment vendors. • Support RFPs/renewals with requirements, volumes, controls, and performance history. • Serve as business owner for technology payment capabilities: define requirements, validate designs, write/maintain SOPs and runbooks. • Manage UAT, data reconciliation, and go-live readiness; sign off on releases and ensure complete system logging (who/what/when). • Collaborate with other departments to lead and drive improvements on incentive design, risk management, and compliance constraints. • Improve the panellist payment experience to drive retention: ensure fast, friction-free payouts, rapid correction of issues, and proactive respondent communication on status and resolution; use root-cause analysis and controls to prevent recurring incentive-payment issues. • Coordinate respondent communications and escalations; ensure clear, timely updates and consistent templates across divisions. • Update SOPs, checklists, and quick guides; deliver refresher training to other departments. • Coach coordinators on complex cases and quality standards; act as day-to-day backup to the Incentives manager when needed. • Manage, mentor, appraise and develop allocated staff, ensuring they are working effectively.

🎯 Exigences

• Bachelor’s degree or equivalency • Minimum of 3 years managing a staff of 3+ employees • 3-5+ years in incentive/payments operations or adjacent finance ops across multiple rails (bank, vouchers, PayPal, prepaid) • Advanced spreadsheet skills (pivots, complex formulas, basic Power Query); confident with data validation/reconciliation • Proven vendor management and professional external communication • Demonstrated ownership of complex cases and continuous improvement • Ability to lead a team made up of both junior and senior team members. • Exceptional time management, organizational skills, and attention to detail • Well-developed analytical and creative problem-solving skills. • The ability to work autonomously and in a team environment to successfully meet goals • Exceptional written and verbal communication skills. • Very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.

🏖️ Avantages

• 25 days annual leave • Participation in a company bonus scheme linked to personal and company performance • Group Life Cover 4x salary • Pension 4%/4% employee/employer contributions • Vitality health • Staff discount scheme • Discounted gym membership