Enterprise Account Manager

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🍁 Vermont – Distant

🍁 Vermont – Remote

💵 $60 000 - $75 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 25%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Mac Mountain LLC

Site WebLinkedInTous les Emplois

2 - 10 employés

Fondée en 2021

🤝 B2B

📣 Marketing

📡 Télécommunications

B2B • Marketing • Telecommunications

Mac Mountain LLC est une entreprise qui semble collaborer avec des fournisseurs d'accès à Internet (FAI) et des organisations affiliées pour développer des bases d'abonnés au haut débit. Le texte disponible sur le site met l'accent sur "Des partenariats qui développent les abonnés au haut débit", ce qui suggère que l'entreprise fournit des services de développement de partenariats, d'acquisition de marketing/partenaires et de services stratégiques aux FAI et aux entreprises de télécommunications. La structure et le contenu du site impliquent une orientation B2B, travaillant avec des fournisseurs de services ou des partenaires de distribution pour stimuler l'acquisition de clients et la croissance.

Description

• Serve as the primary post-sale point of contact for enterprise accounts after sales handoff, managing and growing relationships over the contract lifecycle • Lead introductions, onboarding meetings, and ongoing business reviews for VIP and highest-MRR accounts • Provide white-glove service by anticipating needs, closing loops, and coordinating across departments • Maintain local and regional relationships with municipal officials, anchor institutions, and community stakeholders • Handle enterprise support escalations end to end with network engineering, operations, and billing • Audit enterprise service agreements, identify gaps and expirations, and prioritize remediation • Lead legacy contract cleanup with sales and legal teams • Maintain accurate enterprise contact records across B/OSS and CRM systems • Manage documentation for service orders, amendments, upgrades, downgrades, and disconnects • Run the quarterly enterprise renewal calendar and drive renewals to signature • Build and operate retention processes, including at-risk account identification, save offers, and win-back outreach • Manage enterprise disconnects and collections with finance • Administer cancellations and early termination fees • Manage pricing changes, rate adjustments, copper-to-fiber transitions, and legacy rate migrations • Identify and document upsell and expansion opportunities • Document and improve workflows, templates, and knowledge-base content • Report account health, renewal pipeline, churn, and enterprise MRR to leadership • Scale enterprise account support across Mac Mountain’s fiber broadband brands and markets • Collaborate with network engineering, operations, billing, sales, marketing, and finance teams

🎯 Exigences

• Experience in B2B account management, customer success, or a similar post-sale role • Comfort with contracts and commercial documents — reading them closely, tracking terms and dates, and knowing when to bring in legal • Strong organizational and administrative skills • Service-first mentality with the ability to manage multiple enterprise relationships simultaneously • Excellent written and verbal communication skills, including comfort handling billing, pricing, and cancellation conversations with municipal and enterprise clients • Working proficiency with CRM and billing/OSS platforms, and the discipline to keep records clean • Ability to work cross-functionally with sales, marketing, finance, and operations teams • Self-direction in a role where processes are still being built, with the judgment to know what to standardize and what to escalate • Background in telecommunications, broadband, ISP, or another infrastructure-services industry (preferred) • Experience supporting municipal, co-op, education, healthcare, or other public-sector accounts (preferred) • Familiarity with enterprise connectivity products and terminology, including dedicated internet access, transport, SLAs, and voice services (preferred) • Experience with contract remediation, billing audits, or collections (preferred) • Ability to sit for long periods of time • Ability to travel when required • Authorization to work in the United States

🏖️ Avantages

• Benefits package including health insurance, paid time off, and retirement plan options (as applicable) • Flexible remote work arrangement

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