Field Support Specialist

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🌲 North Carolina – Distant

🌲 North Carolina – Remote

💵 $64 000 - $70 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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Mars

Site WebLinkedInTous les Emplois

10 000+ employés

🍽️ Alimentation et boissons

🏭 Fabrication

👥 B2C

💰 Debt financing en 2025-04

Food & Beverage • Manufacturing • B2C

Mars est un fabricant mondial et familial de confiseries, snacks, produits alimentaires et produits pour les animaux de compagnie. Depuis plus d’un siècle, l'entreprise développe et commercialise des marques de consommation bien connues (chocolat, chewing-gum, bonbons à la menthe, confiseries fruitées), opère une grande entreprise de nutrition, santé et services vétérinaires pour les animaux de compagnie, et fournit des produits alimentaires et nutritionnels utilisés dans les repas du quotidien. L'entreprise met un accent particulier sur la durabilité (son plan "Sustainable in a Generation"), l'investissement communautaire et scientifique (Mars Impact Fund), et investit lourdement dans la capacité de fabrication et la chaîne d'approvisionnement à travers les marchés. Mars sert les consommateurs et les animaux de compagnie dans plus de 100 pays et compte des dizaines de milliers de collaborateurs dans le monde entier.

Description

• Supports field sales activity by providing outstanding installation, onboarding and training, and integration support • Responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio • Provides detailed end-user hands-on technical and staff training for these services • Walks customers through software installation and launch newly-installed programs and analyzers • Sends technical documentation to customers and end-users and makes recommendations to associates or customers • Demonstrates unwavering commitment to empathetic and caring veterinary diagnostic support • Responsible for customer relations and education upon sale completion • Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations • Must communicate product issues and potential improvements in a timely manner • Log all customer-related activity with attention to detail and in a timely manner in the corporate customer management database

🎯 Exigences

• BS/BA degree in related field preferred, or combination of education and industry experience • 4+ years relevant technical experience with demonstrated success. • Previous veterinary medicine background preferred, and prior customer service preferred. • IHD diagnostics experience: collection, preparation, testing, etc. • In-house diagnostics utilization, installation and training experience preferred • Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry) • Intermediate knowledge of Microsoft Office Suite and other computer software required. • Knowledge of basic computer networks and components required • Must possess good interpersonal skills with a customer service-oriented attitude. • Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule. • Proven ability to follow through and resolve issues • Must be willing to be a team player and assist inside and outside of assigned areas as needed.

🏖️ Avantages

• Paid Time Off & Holidays • Medical, Dental, Vision (Multiple Plans Available) • Basic Life (Company Paid) & Supplemental Life • Short and Long Term Disability (Company Paid) • Flexible Spending Accounts/Health Savings Accounts • Paid Parental Leave • 401(k) with company match • Tuition/Continuing Education Reimbursement • Life Assistance Program • Pet Care Discounts