CRM Data Analyst

🕒 il y a 1 mois

🇬🇧 Royaume-Uni – Télétravail

⏳ Contrat

🟡 Intermédiaire

🟠 Senior

📉 Analyste de Données

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

👻 Score fantôme 22%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Massive Rocket | Data & CRM Consultancy

Site WebLinkedInTous les Emplois

51 - 200 employés

💼 Conseil

📦 Logistique

📣 Marketing

Consulting • Logistics • Marketing

Massive Rocket est un cabinet de conseil mondial en données et CRM qui opère à l'intersection du marketing moderne, du produit et de l'ingénierie. Spécialisé dans Snowflake et Braze, Massive Rocket aide les équipes de marketing digital à se connecter avec les départements produits et ingénierie pour offrir des expériences clients personnelles, pertinentes et humaines à grande échelle. L'entreprise propose une gamme de services, notamment la gestion des données client, l'engagement client, les solutions de technologie marketing, l'ingénierie des données et l'analyse. Massive Rocket collabore avec des fournisseurs de technologies leaders pour assister dans le déploiement, l'intégration et le fonctionnement des plateformes technologiques marketing.

Description

• Bridge business objectives and technical delivery for clients and internal teams • Work across CRM, customer data, Martech, and engineering teams • Understand business challenges and shape use cases and customer journeys • Define requirements and ensure initiatives are ready for delivery • Act as a trusted stakeholder partner throughout the delivery lifecycle • Lead workshops and stakeholder sessions • Translate business needs into requirements, epics, features, user stories, acceptance criteria, process flows, and backlog items • Manage, refine, and prioritise backlogs with Product Owners and delivery teams • Analyse customer journeys, data flows, APIs, integrations, and platform interactions • Partner with CRM, Data, Engineering, and Solution teams to ensure requirements are delivered as intended • Support customer journey, audience strategy, segmentation, personalisation, and lifecycle marketing use cases • Facilitate alignment between technical and non-technical stakeholders • Identify blockers, dependencies, risks, and opportunities and drive resolution • Participate in backlog refinement, sprint planning, reviews, and retrospectives • Improve requirements, documentation, delivery processes, and ways of working across client engagements

🎯 Exigences

• 5+ years of experience as a Business Analyst, with experience supporting Product Ownership or Agile delivery teams • Strong experience gathering, analysing, and documenting business, functional, technical, and data requirements within complex enterprise environments • Proven ability to translate business requirements into actionable user stories, acceptance criteria, process flows, and prioritised backlogs • Strong understanding of customer data, integrations, APIs, CDPs, identity resolution, CRM, and customer engagement ecosystems • Experience working with platforms such as Braze, Databricks, Snowflake, mParticle, Hightouch, Segment, or similar Martech and customer data technologies • Good understanding of customer journeys, audience segmentation, personalisation, lifecycle marketing, and customer engagement use cases • Strong workshop facilitation, stakeholder management, communication, and analytical skills, with confidence working across technical and senior business stakeholders • Comfortable challenging assumptions, identifying dependencies, and bringing clarity to ambiguous or complex problems • Experience using tools such as Jira, Confluence, Miro, Lucidchart, or similar delivery and collaboration platforms • English proficiency at C1 level • Valid work visa required; sponsorship is not available • Proof of incorporation and up-to-date insurance required for contractors • Desirable: experience in consultancy, digital agency, or embedded client delivery environment • Desirable: experience supporting Product Owners or performing Product Owner responsibilities • Desirable: background in CRM, Martech, loyalty, retail, travel, airline, or other B2C environments • Desirable: familiarity with customer analytics, experimentation, and performance measurement frameworks • Desirable: experience supporting customer journey orchestration, personalisation, customer data strategy, or identity resolution programmes • Desirable: understanding of broader Martech and AdTech ecosystems and their connection with customer data platforms

🏖️ Avantages

• Rocket-Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else • A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win • A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond • Remote-First for Life – Work from wherever you feel your best • Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter • Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable • BYOD policy • Potential meetup, event, and team experiences • Two references may be requested as part of the application process