Call Center Representative

Emploi pas sur LinkedIn

🕒 il y a 11 mois

🇺🇸 États-Unis – Télétravail

💵 $13 - $17 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

📞 Téléconseiller

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MCI

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🧘 Bien-être

🛍️ eCommerce

Wellness • Fitness • eCommerce

MCI est une agence mondiale de marketing d'engagement spécialisée dans l'accompagnement des entreprises, des associations et des organisations du secteur public afin d'améliorer l'expérience client et les stratégies d'engagement. Ils offrent une large gamme de services incluant la gestion d'événements, la conception de contenu créatif, la communication stratégique et le conseil pour les réunions, conventions et conférences. MCI se concentre sur des solutions sur mesure pour aider ses clients à accroître leur membership et à améliorer leurs actions de communication et de marketing, visant à établir des relations plus solides avec leurs parties prenantes.

Description

• Handle inbound and outbound calls professionally and efficiently. • Resolve customer issues on the first call through effective problem-solving. • Research and retrieve information across systems to support customer needs. • Accurately document interactions and process claims. • Guide customers through options to find the best solutions. • Follow scripts, policies, and procedures while using available resources. • Protect customer privacy and handle sensitive information appropriately. • Escalate complex issues to the appropriate team members. • Stay current with training, updates, and program knowledge. • Maintain consistent attendance and adhere to scheduling requirements.

🎯 Exigences

• Must be 18 years or older • High school diploma or equivalent • Strong communication and organizational skills • Typing speed of 20+ WPM • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) • Familiarity with Windows operating systems • Reliable and punctual • Skilled in troubleshooting and follow-up • Able to multitask and self-manage effectively • Excellent interpersonal skills • Preferre (Not Required) 1+ year of experience in customer service, tech support, sales, or administrative roles • Experience in state or federal work environments

🏖️ Avantages

• Paid Time Off : Earn PTO and paid holidays to take the time you need. • Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! • Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. • Retirement Savings : Secure your future with retirement savings programs, where available. • Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance : Access life insurance options to safeguard your loved ones. • Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training : Learn new skills while earning a paycheck. • Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code : Be comfortable while you work.