Manager – Family Intake and Enrollment

🕒 il y a 5 jours

🇺🇸 États-Unis – Télétravail

💵 $80 000 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 0%

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MeBe

Site WebLinkedInTous les Emplois

501 - 1000 employés

🏥 Santé

⚕️ Assurance santé

🧘 Bien-être

Healthcare • Healthcare Insurance • Wellness

MeBe est un fournisseur de soins de santé complet spécialisé dans la thérapie et le soutien pour les enfants et leurs familles. L'entreprise propose une gamme de services incluant l'analyse appliquée du comportement (ABA), la pathologie du langage et de la parole, l'ergothérapie et des programmes de compétences sociales. MeBe exploite des centres d'apprentissage dans plusieurs lieux aux États-Unis, tels que San Diego, Los Angeles, la Baie, Seattle, Phoenix et la Virginie du Nord. L'entreprise se concentre sur la fourniture de thérapies engageantes et personnalisées adaptées aux besoins uniques de chaque enfant. MeBe intègre une rigueur diagnostique avec des stratégies basées sur la recherche pour soutenir les familles ayant besoin de solutions thérapeutiques. MeBe est dédiée à l'amélioration de la vie des enfants à travers la compassion, l'inclusion et des soins experts.

Description

• Lead the Family Success Liaison team and own the family journey from initial inquiry through service start • Ensure comprehensive whole-child family discovery covering developmental, communication, sensory, social, behavioral, and educational needs • Ensure smooth insurance verification, benefits education, and funding workflows • Manage and optimize CRM and customer communication systems, including workflow configuration, automation, data quality, reporting, troubleshooting, and team adoption • Establish and improve standards, templates, workflows, quality controls, and reporting for FSL execution • Monitor CRM hygiene, response times, outreach cadence, documentation, appointment progression, and journey-stage movement • Hire, train, coach, and performance-manage the FSL team • Review calls, emails, texts, CRM activity, and family progression to identify gaps and provide feedback • Own lead-to-enrollment funnel performance and reporting, including response time, contact rates, discovery calls, site tours, assessment conversion, authorization progression, service starts, lead aging, and drop-off • Partner with Site Directors and Operations to align intake and enrollment with clinical capacity and site growth goals • Partner with Business Development to strengthen referral relationships and improve referral outcomes

🎯 Exigences

• Demonstrated success leading and developing a client-facing team, including hiring, training, quality monitoring, coaching, accountability, and performance management • Proven ownership of intake-to-enrollment performance, including pipeline management, follow-up execution, reducing drop-off, and achieving measurable enrollment outcomes • Demonstrated success owning CRM and customer communication systems, ideally Zoho CRM, Zoho Bookings, RingCentral, or comparable platforms, including workflow configuration, automation, data quality, reporting, and team adoption • Strong process-improvement mindset with ability to identify workflow breakdowns, design and implement practical solutions, and measure efficiency, quality, and conversion improvements • Ability to translate performance metrics into action, identify trends and breakdowns, establish accountability, and improve individual and team performance • Exceptional verbal and written communication and relationship-building skills • Ability to navigate complex or escalated situations and build trust without pressure • Ability to work cross-functionally with Site Directors, Operations, Business Development, and clinical leaders • Experience in ABA, behavioral health, healthcare, patient access, admissions, or another high-touch service environment preferred • Ability to pass a background check (Required) • Must be legally authorized to work in the United States

🏖️ Avantages

• Industry benchmarked, competitive pay • Twenty-nine paid days off • Medical, Vision, Dental- 80% Employee, 50% Dependents • Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance • Discounted pet insurance • 401k program • Monthly CEU Trainings • Tuition discounts through University Partnerships