Project Manager, Cable Testing and Diagnostics

🕒 il y a 8 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👷‍♀️ Chef de Projet

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Megger

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1888

⚡ Énergie

🔧 Matériel

📡 Télécommunications

Energy • Hardware • Telecommunications

Megger est un fournisseur de premier plan d'équipements et de solutions de test électrique, spécialisé dans les produits pour divers secteurs de l'industrie de l'énergie. Leur offre comprend la localisation des défauts de câbles, les tests d'isolation électrique, les appareils de diagnostic et de surveillance pour véhicules électriques et systèmes d'énergie renouvelable. Avec un fort accent sur l'amélioration des performances des réseaux grâce à des données analytiques, Megger intègre des technologies avancées telles que l'imagerie acoustique pour détecter les décharges partielles électriques et d'autres dangers potentiels, facilitant ainsi une gestion durable et pérenne des infrastructures.

Description

• Serve as the bridge between the customer and technical teams, providing hands-on support, troubleshooting, and guidance • Assist customer specification for cable van products and maintain the cable van production schedule • Communicate with customers from project inception to implementation and foster long-term relationships • Lead onboarding process for new customers and ensure seamless transition from sales to product implementation • Work closely with clients to understand unique needs, customize product configurations, and provide training and ongoing support • Act as primary point of contact throughout product lifecycle; address inquiries and proactively troubleshoot issues • Build and maintain strong, long-lasting relationships with key stakeholders at customer organizations • Work with product development team to implement customer-specific requirements and provide customer feedback to improve products • Assist customers with product configuration adjustments as needs evolve • Drive customer retention, identify upsell opportunities, and support the renewal process • Advocate for customer needs in product strategy meetings and foster a customer-first culture • Track and analyze customer metrics (product usage, support tickets, satisfaction surveys) and provide regular reports to management

🎯 Exigences

• Bachelor’s degree in business, engineering, or a related field (or equivalent experience) • Proven experience (3+ years) in a project manager or account management role, ideally with custom or complex product systems • CAPM/PMP • Strong understanding of technical products and ability to explain complex concepts to non-technical stakeholders (including partial discharge (PD) testing, Very Low Frequency (VLF) Testing, Tan Delta, and cable fault location) • Proven experience managing large-scale projects exceeding $1M in revenue within the electric utility and electrical manufacturing industries • Experience with underground cable testing, diagnostic projects, and field knowledge of cable testing for North America (desired) • Excellent communication and interpersonal skills • Highly organized with the ability to manage multiple projects simultaneously and prioritize effectively • Strong problem-solving skills and ability to think critically under pressure • Experience with CRM software and customer success tools • Ability to work independently and collaborate cross-functionally with sales, product, and engineering teams • A passion for helping customers achieve their project goals and ensuring a positive product experience